Scheduling Administrator
6 months ago
**Benefits**:
- SIA upskilling and licence renewals
- Paid holiday allowance of 5.6 weeks per year pro-rata
- Referral Scheme - _earn £100 voucher for every successful referral_
- High-street discounts
- Free healthcare package which includes access to EAP
- Free parking
- Statutory Pension Scheme
- Company laptop and phone
**Key responsibilities of the role include**:
- Assist with forward rostering across all portfolios, filling any shift gaps and processing volunteers for shifts
- Carry out daily reconciliation of the previous day’s shifts
- Detailed handover report to be sent on completion of four days on
- Input absences into the Logosoft system when required following reconciliation checks
- Use required systems (Logosoft, Big Change) as per business needs
- Advise officers on correct procedures for Book on/Annual Leave/Complaints
- Communicate with all service providers regarding the fulfilment requirements on a daily basis
- Flexibility required to cover any type of leave/ absence/ emergency within the department
- Communicate with Operations Managers on a regular basis regarding staff absences, lateness’s and fatigue management
- Direct officers to the correct Operations Manager for any internal issues
**Additional Information**:
This Scheduling Administrator role involves 10-hour shifts, on a 4-on-4-off shift pattern.
**Essential Skills**:
- SIA Licence - Frontline or Non-Frontline
- Administrative experience
- High levels of written and verbal communication skills
- Strong PC skills including knowledge of Microsoft Word and Excel;
- Fully comprehensive 5-year work/education history; including full company names, addresses and contact number
**Desirable Skills**:
- Security scheduling experience is preferable but not necessary as full training will be given
- Driving Licence & own car is preferable but not essential
- Good report-writing skills
- Excellent attention to detail
- Be punctual and reliable
- A commitment to providing first-class customer service
**About Company**:
First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.
What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.
We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.
**Essential Requirements**:
- SIA Licence - Frontline or Non-Frontline
- Administrative experience
- High levels of written and verbal communication skills
- Strong PC skills including knowledge of Microsoft Word and Excel;
- Fully comprehensive 5-year work/education history; including full company names, addresses and contact number
**Desirable Skills**:
- Security scheduling experience is preferable but not necessary as full training will be given
- Driving Licence & own car is preferable but not essential
- Good report-writing skills
- Excellent attention to detail
- Be punctual and reliable
- A commitment to providing first-class customer service
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