Operations Administrator
6 months ago
**Operations Administrator - Job Description**
This is a position to support the growth of the company to deliver solar pv, battery storage and electric vehicle charge point installations.
The Operations Administrator will support office-based activity from initial enquiry through to customer order confirmation, job completion and final certification. You will work closely with both the business development and operations teams to support the customer journey from initial enquiry to installation and help ensure customer satisfaction.
Description of main duties and responsibilities are as follows:
- Provide general administrative support across the business functions.
- Answer incoming phone calls, direct enquiries to appropriate staff and take messages.
- Input new customer enquiries onto the CRM and assist with customer interactions and sales leads.
- Support the planning and scheduling of installations and visits by inputting tasks into the CRM. Work closely with the Operations Supervisor to ensure installations are planned efficiently to ensure installation team productivity.
- Support the parts and equipment ordering process
- Check that customer deposits and advance payments have been made prior to installation date in line with the customer order form.
- Compile installation and call out job sheets for roofing and electrical installers.
- Liaise with scaffolding sub-contractors and customers to ensure scaffolding is erected on time, raise necessary job sheets and manage scaffold strike requests.
- Respond to and administer post sale incoming customer technical queries, escalating to the appropriate person and update via the CRM.
- Run regular weekly operational reports post installation including snagging and outstanding payment reports.
- Collate necessary documentation, certification, and electrical installation sheets for reporting to statutory authorities.
- Prepare customer handover packs for completed installations, including sending documentation, product warranties and operating manuals to provide customers with professional handover experience.
- Administer the warranty process with distributors and manufacturers for faulty and returned components.
Requirements:
- Comfortable speaking to customers, suppliers and installers on the phone and in person
- Proven experience as a receptionist, office administrator or in a similar administrative role.
- Proficiency in using office software, including Microsoft Office Suite (Word, Excel, Outlook)
- Excellent verbal and written communication skills with a strong focus on customer service.
- Organised, detail orientated and able to handle multiple tasks efficiently.
- Ability to work independently and collaboratively in a team orientated environment.
**Salary**: £25,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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