Team Leader

7 months ago

Chesham, United Kingdom Frenkel Topping Group Full time

**JOB DESCRIPTION: TEAM LEADER**:
**OPERATIONS SUPPORT TEAM**:
**SOMEK AND** **ASSOCIATES***

**ABOUT US**

Somek & Associates is a brand leader in providing expert witness services for clinical negligence and personal injury litigation, as well as other areas of dispute involving health or disability issues including family matters, criminal cases, tribunal, coroners court and professional regulation issues.

We take the business of being an expert witness seriously, aiming to provide first class expert witnesses, in addition to a quality service for our clients.

**Our Vision **To be the organisation of choice for expert witness services in the UK

**Our Mission**
- To ensure courts have the best expert evidence with which to deal with cases justly
- To ensure lawyers litigating cases (and other case workers instructing us) have supreme confidence in their decisions based on our quality expert input
- To ensure our expert input is seen as value for money

**The role**

**Hours**:Full-time / permanent (Monday to Friday) 9am to 5.30pm (including 1 hour** **break)**:
**Location**:9 Chess Business Park, Moor Road, Chesham, HP5 1SD

**Accountable to**:Business Process Manager

**Key liaison**:You will be required to liaise with and work closely with:

- Business Process Manager
- Case Administration Team Leader
- HR

**TEAM LEADER RESPONSIBILITIES**
- Undertake training, and supervision of team members.
- Conduct regular 1-2-1s and annual appraisals.
- Manage the teams sickness absence and annual leave ensuring the team is able to function during periods of absence.
- Manage performance i.e. establishing competencies, setting of performance improvement plans.
- Create, review and update Operations Support processes in line with Best Practice Standards.
- Identify improvements within the team to increase efficiency and implement change accordingly.
- Hold regular team meetings, with a view to communicating with and supporting the team, improving team performance, documenting issues and developing the Operation support service, ensuring that an agenda and minutes are produced.
**OPERATIONS SUPPORT** **RESPONSIBILITIES**
- Providing the client with a quality and positive experience at the first telephone point of contact
- Being a primary contact for all telecommunications into the office, which will involve screening telephone calls, identifying the user in accordance with company policy and assigning to the appropriate S&A team member
- Providing front of house function (answering door, greeting visitors and maintaining the visitors book)
- Updating the office calendar
- Overseeing the scanning and processing of some confidential hard copy but primarily electronic documentation this is mainly evidence and communications from solicitors onto the database and ensuring the storage and destruction of evidence in accordance with company policy and GDPR
- Reviewing and managing the various administrative menus on the database (e.g. Evidence Missing, Evidence Issues, Royal Mail Track & Trace etc)
**SECONDARY** **RESPONSIBILITIES**
- Processing requests and responses as allocated / tracked to you
- Liaising with other key S&A personnel, including the reports administration team and report trainers
- Other general administrative duties

**PERSON SPECIFICATION**

The Team Leader for the Operations Support Team will need to:

- have excellent written and verbal communication.
- have strong leadership skills.
- possess good organisational and time management skills.
- be proficient in MS Office.
- be reliable and trustworthy.
- be able to use own initiative, whilst also working as part of a small team.
- be able to work flexibly.
- be able to work under pressure and prioritise their own workload.

**Further Information**:
**Educated to Graduate Level required. Previous management experience desirable.**:
The nature of the work of Somek & Associates is highly confidential and the post holder will be expected to maintain full confidence.

All staff are part of the Somek team and may be required to assist any other teams.

**WE VALUE**
- ** RESPECT **Creating a supportive, kind and inclusive environment.
- ** QUALITY **Delivering consistently high standards
- ** REPUTATION **Cultivating lasting relationships with clients and associates
- ** TEAMWORK **and **COMMUNICATION **Recognising unique contribution and rewarding success
- ** GROWTH **Developing the mindset to maximise the potential of our individuals and organisation

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