Food and Beverage Team Leader

6 months ago

Chesham, United Kingdom THE GOLDEN EAGLE Full time

We are looking for a Food & Beverage Team Leader to oversee the front of house operations for The Golden Eagle by delivering a high-quality menu and motivating team members to provide excellent customer service. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our Pub runs smoothly and customers have pleasant dining experiences.

This is a great opportunity for a skilled and passionate team leader who wants to take the next step in their career, undertake more responsibilities, oversee staff, and be rewarded in this progressive role where your personal development is a priority.

As a Team Leader, you will be responsible for overseeing front of house operations, ensuring exceptional customer service, and maintaining a positive work environment. Your primary goal will be to provide an exceptional dining experience for our customers while achieving business objectives and maintaining profitability. Key responsibilities include:
**1.** **Operations Management**:

- Reporting to the owner all aspects of Pub operations.
- Monitor and maintain quality control procedures to ensure consistency and adherence to established standards.
- Collaborate with the Chef (Owner) and kitchen staff to ensure efficient workflow and timely delivery of food orders.
- Manage beverage & bar inventory, including ordering and receiving supplies, tracking usage, and minimizing waste.
- Ensure compliance with health and safety regulations and licensing requirements.
- Oversee and maintain all cleaning schedules and tasks are carried out to the highest possible standard.
- Manage the cellar, ensuring it is kept operational and clean to the highest standard. Conducting regular line cleans and barrel changes.

**2. Staff Management and Training**:

- Assist the Owner in recruitment, hiring, training, and supervising of front-of-house staff.
- Foster a positive work environment through effective leadership, communication, and team-building initiatives.
- Provide ongoing coaching and performance feedback to ensure high-quality service and professional development.

**3. Customer Service and Experience**:

- Promote a customer-centric culture by ensuring exceptional service standards are met consistently.
- Monitor customer satisfaction levels and implement strategies to enhance the overall experience.

**4. Administrative Responsibilities**:

- Manage bookings and customer enquiries.
- Monitor FOH financial performance, expenses, and profitability.
- Prepare regular reports on sales and financials.
- Collaborate with the management team to develop and execute marketing and promotional initiatives.

**Qualifications and Skills**:

- Proven experience as a Team Leader or in a similar role, preferably in an upscale Pub.
- Strong knowledge of Pub operations, including food and beverage service, health and safety standards.
- Exceptional leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and customer service skills, with the ability to interact professionally with customers, staff, and vendors.
Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer experiences.
- Proficient in cellar operations.

**Education and Experience**:

- Minimum of 2 years of experience in similar role, with a proven track record of success.

We offer a competitive salary, performance-based incentives, and opportunities for professional growth within our organization. If you are passionate about hospitality, possess strong leadership qualities, and thrive in a fast-paced environment, we would love to hear from you.

**Benefits**:

- Company events
- Discounted or free food
- Employee mentoring programme

Schedule:

- Day shift
- Every weekend
- Night shift

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips

**Experience**:

- Supervising experience: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Chesham (required)

Work Location: In person

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