Emergency Response Officer

6 months ago

London, United Kingdom Wilson James Full time

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Emergency Response Officer to join us at our client site in South Kensington.
Our site is a large museum which houses many different artifacts and also hold many different events including weddings and fashions show.

As a Emergency Response Officer you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

**What do you get from us**:

- **Shift Pattern -** 4 on, 4 off days & nights - 07.00am-19.00pm-19.00pm-07.00am
**Pay**: £12.64 per hour
- **Lifestyle Benefits** - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists
- Access to an **Online GP Service **for you and your dependents

**A typical day in the life as a Emergency Response Officer**:

- Work closely with the Duty Security Manager, Control room Manager & Contract Manager to help manage client requirements.
- Be an initial point of contact for all daily operational Fire Safety and Health & Safety related matters across the site.
- To be the immediate response to first aid emergencies within the museum as instructed.
- Respond to and safety perform lift rescue as requested.
- Deliver H&S Tool-Box Talks with team members.
- To carry out incident assessments and dynamic risk assessments.
- Administer the museum Hot Work Permit and Isolation Permit system.
- Carry out fire risk assessments
- Ensure that the museum adheres to Fire Precautions to the Fire Precautions Act 1971 and workplace.
- To recognise and report hazards associated with fire extinguishers.
- Have a full knowledge and know the location of all Fire Hydrants and hose reels.

**What are we looking for?**
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- DS SIA Licence
- Able to demonstrate excellent customer service skills
- An ability to think and act quickly in emergencies or under pressure.
- Proven reliability including an ability to deliver high standards of both punctuality and attendance
- Excellent written and verbal communication and interpersonal skills, being able to adapt style to meet the needs of the situation.
- Self-motivated and able to maintain a high standard of personal presentation
- A willingness to work cooperatively and constructively with both peer groups and the leadership provided by department supervisors and management.
- An ability to deliver succinct and clear verbal reports.
- A flexibility to work shifts including weekends

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