Assisted Technology Emergency Response Officer

3 months ago

London, United Kingdom Akton Recruitment Full time

**Emergency Response Officer**

**Islington**

**£25.50 Per Hour**

I am recruiting for a local authority who is looking for someone to Install, maintain and provide an emergency response service to Assisted Technology service users. This is an emergency alarm service where various equipment has been installed in elderly and vulnerable clients home and this is activated in the event of an emergency.

The Assisted Technology Emergency Response Officers will administer referrals and carry out home assessments and installations ensuring residents are at the heart of everything we do.

**Principal accountabilities**

Create and maintain a high performance culture with a focus on quality and strengths based approach conversations throughout the promotion of the Assisted Technology triage approach.

Work productively and collaboratively with other Assisted Technology Team colleagues to ensure that performance is optimised and meets the needs of the local people, families and communities.

Providing advice and guidance on the range of services and processes delivered by the Assisted Technology Team.

Conduct personalised and holistic in the home Assistive Technology assessments and equipment installations as outlined in the service operating procedure.

Ensure that Assistive Technology assessments are person-centred and based on the needs and desired outcomes of the resident.

Use all available information on the needs of the person (referral form, environment, views of the user and family) to make informed, professional decisions about the most appropriate Assistive Technology solutions to achieve the desired outcomes.

To deal with complex enquiries and be sensitive to the needs of different resident groups, ensuring rapid and appropriate responses for residents who may be distressed, irate and aggressive, and including those with special needs.

To be able to make real time decisions in emergency situations that could affect the well-being of a resident.

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