Careline Response Officer

5 months ago

London, United Kingdom Plastexe limited Full time

Role Purpose:
To provide high quality effective monitoring and response to assistive technology and social alarm customers who are elderly, disabled and/or otherwise vulnerable people in the community.

To answer calls generated on the assistive care platform

To provide routine and emergency support on a 24/7 basis ensuring we deliver a service that promotes the dignity and well being of customers.

To demonstrate a positive attitude, knowledge and skills to install all levels of technology and telecare sensors

To maintain an interest and up-to-date knowledge of new technologies on the market and to contribute to further development of the service offer.

Example outcomes or objectives that this role will deliver:
To respond to calls from customers in accordance, with agreed call handling procedures/ TSA Code of Practice, assessing the risk in the nature of the call, prioritising the level of urgency, and to visit as necessary.

To decide on the most appropriate course of action to resolve the immediate crisis, ensuring that our customer is aware of the expected outcomes.

To provide emergency assistance, first aid, personal care and safer transfer and assisting techniques to customers as required, liaising as necessary with emergency services, health and social care professionals, families and other agencies

To be responsible for the appropriate use of keys to all properties with consistent regard to security procedures and customer safety, including data protection in respect of alarm codes

.Technical Knowledge and Experience:
Hold a full clean UK driving licence

Good practical knowledge and skills of electrical, computer hardware/software, telecoms and assistive technology.

Ability to problem solve and give technical support

Excellent communication skills both (verbal and written)

Proven excellent customer service experience

Ability to work to set deadlines, and manage time with mínimal supervision

Able to use a range of information technology within service delivery.

Good organisational skills, be able to prioritise work as appropriate and under pressure Be willing to undertake any training appropriate to roleAbility to demonstrate and install alarm equipment/ Telecare triggers and explain their use and operation to existing and potential users.

Ability to participate in review process with customers and to work jointly with other professionals to ensure users needs are met and enhance quality of life.

Ability to keep detailed electronic records and notes including regular updating of Data Base

Willing to undertake lone working as required

Proven ability to respond appropriately and effectively to emergency situations including manual handling as required and provide all aspects of personal care in an emergency.

**Job Types**: Full-time, Temp to perm
Contract length: 6 months

**Salary**: From £20.50 per hour

**Experience**:

- Administrative experience: 6 years (required)
- Customer service: 6 years (required)
- social care: 5 years (required)
- electrical, computer hardware: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: RQ990904

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