Careline Advisor

**Main Purpose of Role**

As a **Careline Advisor**, you will be responsible for delivering excellent customer care and support to Danone consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints in relation to these products and their consumption.

The role requires you to have excellent interpersonal skills, and the ability to respond to consumers and parents in an empathetic, caring and friendly manner.

We are looking for people who are flexible and positive to join our team embracing Konecta’s values and representing this well-loved client.

**Skill Required**
- Ability to communicate effectively and empathically with a wide range of consumers and members of the public
- Excellent written and verbal skills
- Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
- Customer care experience, preferably within the food industry sector
- Childcare experience or a strong interest in early years preferable
- IT skills: ability to use Google suite and Microsoft office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
- Flexible to work shifts
- Self-motivated and a team player
- To have fun at work

**Who are Konecta UK?**

We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society.

We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone.

**Why work for us?**
- Konecta UK working culture of fun and sociable team environment
- Pension Scheme
- Eye test vouchers and discounts
- Discounted corporate gym membership with Nuffield
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £500 +
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards.
- Cycle to work scheme

**Operational Days and Hours**

With given notice, Konecta reserves the right to change your working hours.

Please note that whilst you will be supporting the Danone contract, whose opening hours are 8am - 8pm Monday to Friday and 10am - 5pm Saturday, your Konecta contracted hours will be 8am - 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business.

**Systems & Training**

Full training will be given by Konecta and will include supporting on-going training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training.

**Achievement results and opportunity for Growth**

Careline Advisors are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, Customer satisfaction, data capture accuracy and call quality targets.

These will be communicated by the Team Leader (on behalf of the client).

Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.