Emergency Response Coordinator

4 weeks ago

London, Greater London, United Kingdom EF Education First Full time

Emergency Response Coordinator

London

Full-time

EF Education First is seeking an Emergency Response Coordinator to join our Student Services Department. As a key member of our team, you will be responsible for coordinating our transfer services and serving as the first point of contact for the emergency line.

Our mission is to open the world through education. We strive to create a workplace that is inclusive, diverse, and supportive of our employees' growth and development.

Your Role

As an Emergency Response Coordinator, you will be responsible for producing safe and seamless solutions to any emergency that may arise. You will oversee the school emergency lines on weekends, liaising with various stakeholders, including students, transportation companies, and sales offices to ensure a great start for every student on their journey with us.

Work pattern: Friday to Monday evening. In school Friday and Monday. If ever there is weekend work (time in lieu given), it is done remotely.

Responsibilities

  • Maintain and develop relationships with local suppliers in the UK and Ireland.
  • Develop and improve the overall customer experience of arrival and transportation services.
  • Invoicing.
  • Respond to student feedback or complaints.
  • Report and follow up from weekend incidents to ensure week-by-week improvement.
  • Increase sales on return transfer.
  • Support the weekend team by communicating any changes effectively as they come.
  • Provide the first point of contact with all calls to the emergency phone on a 24/7 basis on weekends.
  • Ensure the timely and accurate answering and recording of all requests for emergency resources using the log system.

Why you will love working with EF London

  • Continuous professional development for all staff.
  • Work in a truly international environment.
  • Regular social events.
  • Ambition is nurtured and fast-tracked career enhancement opportunities are provided.
  • Staff are encouraged to innovate, take ownership of their ideas, and bring them to fruition.
  • Global career opportunities.
  • Employee Assistance Program.
  • Private medical insurance.
  • Life insurance.
  • Cycle to work scheme.
  • Free access to EF Hello language learning.

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up, and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview, all gaps in CVs must be explained satisfactorily, and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and is committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

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