![Scope](https://media.trabajo.org/img/noimg.jpg)
Head of Omnichannel and Customer Delivery
1 week ago
Job details
**Job reference**
REQ003176
**Date posted**
26/04/2024
**Application closing date**
26/05/2024
**Location**
eCommerce Hub Salford - M50 1BX
**Salary**
£70,000
**Package**
27 days holiday per year (full time equivalent) plus Bank Holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more
**Contractual hours**
35
**Job category/type**
Full time
Head of Omnichannel and Customer Delivery
**Job description**
**Introduction**
The Head of Omnichannel and Customer Experience is accountable for leading Scope's ecommerce business into our next stage of growth. And turning this into a future significant income stream for the charity.
Link to Job Description
**The role**
- Develop and drive the implementation of an eCommerce strategy.- Commission and drive a programme to garner customer insights across all channels.- Collaborate with the Head of Retail Shops to connect Scope’s online and brick and mortar propositions.- Use customer insights to inform the buying and merchandising of new goods. To return significant profit margins for the charity.- Use customer insights to inform future brick and mortar propositions. Including brand and format and the instore experience.- Lead on plans to strengthen our partnerships with retail corporate donors. To diversify and grow quality stock donations to drive income and deliver profit.**About you**
- You will be an experienced eCommerce leader. And already at a head of level in your current role.- You will have extensive experience of leading large, diverse teams, through a period of growth or change. Strong communication and collaboration skills are critical in this role.- You will also have a commercial and entrepreneurial mindset and understanding of the customer journey. And finally have your finger on the pulse of trends in the digital commerce world.- We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.**Our values are being pioneering, courageous, connected, open and fair**
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Equality and inclusion are at the heart of our mission. We are committed to creating a diverse and inclusive workplace.
Find out more about asking for adjustments at interview.
**How to apply**
**If you want to become a Disability Gamechanger, we'd love to hear from you.**
***
**Scope benefits**
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 35 days annual leave in Retail- 27 days plus Bank Holidays in other roles- flexible working (where we can)- company pension- excellent training and career development- strong colleague networks across disability, race and LGBTQ+- discounted gym membership, cycle to work scheme and much more.**Who are we at Scope?**
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
IND
Send to a friend
-
Head of Omnichannel and Customer Delivery
1 week ago
Salford, Salford, United Kingdom Scope Full timeJob detailsJob referenceREQ003176Date posted26/04/2024Application closing date26/05/2024LocationeCommerce Hub Salford - M50 1BXSalary£70,000Package27 days holiday per year (full time equivalent) plus Bank Holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at...
-
Courier/delivery Driver
2 months ago
Salford, United Kingdom Speedy parcel delivery ltd Full timeResponsibilities: - Safely and efficiently operate a company that delivers food gifts etc to customers - Follow assigned routes and schedules to ensure timely deliveries - Communicate with customers in a professional and friendly manner - Provide excellent customer service by addressing any questions or concerns - Adhere to all traffic laws and regulations...
-
Head of Market and Customer Insight
3 weeks ago
Salford, United Kingdom University of Salford Full timeOpportunity ID 2286 Opportunity Closing Date 03/03/2024, 23:55 Primary Location 1 - Salford - Peel Park Campus School or Business Unit 1 - Marketing, Recruitment & External Relations Contract Type 1 - Full Time Fixed Term Anticipated end date 1 - June 2025 Salary £57,696 - £64,914 Opportunity 1 **Head of Market and Customer Insight** Are you...
-
Head of Project Delivery
1 week ago
Salford, Salford, United Kingdom Leep Utilities Full timeRole: Head of Project DeliveryDepartment: OperationsReports to: Director of OperationsSalary: Dependent on ExperienceLocation: Manchester / Reading (hybrid)About UsLeep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities...
-
Head of Digital Service Delivery
2 months ago
Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time**Are you an experienced IT leader with a passion for delivering exceptional services? Do you thrive in a fast-paced and constantly evolving environment? If so, we are looking for a Head of Digital Service Delivery to join our dynamic Digital Operations team.** As the Head of Digital Service Delivery, you will be responsible for ensuring the efficient and...
-
Head of Digital Service Delivery
1 week ago
Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full timeAre you an experienced IT leader with a passion for delivering exceptional services? Do you thrive in a fast-paced and constantly evolving environment? If so, we are looking for a Head of Digital Service Delivery to join our dynamic Digital Operations team. As the Head of Digital Service Delivery, you will be responsible for ensuring the efficient and...
-
Head of Digital Service Delivery
1 week ago
Salford, United Kingdom Northern Care Alliance NHS Group Full timeThe Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths...
-
Head of Customer Success
2 weeks ago
Salford, United Kingdom New Wave Solutions Ltd Full timeMy client is an exciting, innovative start-up who help businesses all over the UK scale and develop successful sales teams. They have achieved incredible success in their first year and are now looking for a Head of Customer Success to join their growing team on a permanent basis. **Head of Customer Success - Duties**: - Collaborate with the Academy...
-
Head of Customer Experience
1 week ago
Salford, Salford, United Kingdom Page Personnel Full timeRetail / E-Commerce head office Excellent business near SalfordAbout Our Client:This business are a very ethical and reputable business who have been established for over 70 years.Working for this business you'll have relationships with colleagues from all departments, work in partnership with the Head of Retail stores and deliver a flawless customer journey...
-
Head of Customer Experience
2 months ago
Salford, United Kingdom Page Personnel Full timeRetail / E-Commerce head office - Excellent business near Salford **About Our Client**: This business are a very ethical and reputable business who have been established for over 70 years. Working for this business you'll have relationships with colleagues from all departments, work in partnership with the Head of Retail stores and deliver a flawless...
-
Head of Customer Experience
3 weeks ago
Salford, United Kingdom ForHousing Full time**Date Posted** 24/11/2023 **Application Closing Date** 22/12/2023 23:59 **Hours** 36 per week **Salary** £63,500 per annum (negotiable) **Location** Salford This role is known internally as “Head of Customer Experience (Complaints)” Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to...
-
Customer Service Administrator
2 months ago
Salford, United Kingdom Bridge of Hope Full time** Job Title: Customer Service Advisor/Order Processor** **Salary: £21,000p/a** **Location: M50 Salford (Office based)** **Hours: 8:30am-4:30pm (mon-fri)** **Permanent Opportunity.** **Duties & Responsibilities** - Processing and management of all incoming customer orders, requests for information or new product sourcing, delivery discrepancies and...
-
Customer Service Administrator
3 weeks ago
Salford, United Kingdom Bridge of Hope Full time** Job Title: Customer Service Advisor/Order Processor** **Salary: £21,000p/a** **Location: M50 Salford (Office based)** **Hours: 8:30am-4:30pm (mon-fri)** **Permanent Opportunity.** **Duties & Responsibilities** - Processing and management of all incoming customer orders, requests for information or new product sourcing, delivery discrepancies and...
-
Head of Customer Success
2 weeks ago
Salford, United Kingdom RWR Recruitment Full time**Head Of Customer Success** **£40,000 - £60,000 per annum (DOE)** **Manchester - M3 Area** - **Do you have Tech or SaaS experience?**_ - **Are you passionate about sales recruitment and training?**_ You will be: - Collaborate with the Academy Director to enable content that aligns with the customer's sales process, ensuring a customized learning...
-
Head of Change and Transformation Delivery
3 weeks ago
Salford Quays, United Kingdom Bupa Full time**Head of Change and Transformation Delivery** **Manchester, Staines, Leeds or London** **Flexible / Hybrid working options (e.g. up to 3 days WFH)** **Fixed Term Contract: 12-18 months** **£69.3k - £86.6k DOE and location + fantastic benefits +bonus** **37.5 hours per week** Here you’ll be welcomed. We champion diversity and we understand the...
-
Deputy Head Housekeeper
4 weeks ago
Salford, United Kingdom CitySuites Full timeCitySuites is seeking an enthusiastic Deputy Head Housekeeper with a passion for not only delivering the highest standards of cleanliness but also deliver the highest level of customer service. You will be responsible for working as a Deputy Head Housekeeper in the absence of the Head Housekeeper and as a Housekeeping Assistant when the Head Housekeeper is...
-
Deputy Head Housekeeper
4 weeks ago
Salford, United Kingdom CitySuites Full timeCitySuites is seeking an enthusiastic Deputy Head Housekeeper with a passion for not only delivering the highest standards of cleanliness but also deliver the highest level of customer service. You will be responsible for working as a Deputy Head Housekeeper in the absence of the Head Housekeeper and as a Housekeeping Assistant when the Head Housekeeper is...
-
Deputy Head Housekeeper
3 weeks ago
Salford, United Kingdom CitySuites Full timeCitySuites is seeking an enthusiastic Deputy Head Housekeeper with a passion for not only delivering the highest standards of cleanliness but also deliver the highest level of customer service. You will be responsible for working as a Deputy Head Housekeeper in the absence of the Head Housekeeper and as a Housekeeping Assistant when the Head Housekeeper is...
-
Deputy Head Housekeeper
2 weeks ago
Salford, United Kingdom CitySuites Full timeCitySuites is seeking an enthusiastic Deputy Head Housekeeper with a passion for not only delivering the highest standards of cleanliness but also deliver the highest level of customer service. You will be responsible for working as a Deputy Head Housekeeper in the absence of the Head Housekeeper and as a Housekeeping Assistant when the Head Housekeeper is...
-
Head of Design
1 week ago
Salford, United Kingdom Bupa Global Full timeHead of Design **Job Description**: **Head of Design** **Manchester** **Hybrid & flexible working options** **Permanent role** **Competitive salary & benefits package** **Full Time - 37. 5 hours** **We make health happen!** As a Head of Design and UX supporting our Business Unit's, you'll lead the design team to deliver customer centric healthcare...