Head of Omnichannel and Customer Delivery

1 week ago


Salford, Salford, United Kingdom Scope Full time
Job details

Job reference
REQ003176

Date posted
26/04/2024

Application closing date
26/05/2024

Location
eCommerce Hub Salford - M50 1BX

Salary
£70,000

Package
27 days holiday per year (full time equivalent) plus Bank Holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more

Contractual hours
35

Job category/type
Full time

Head of Omnichannel and Customer Delivery

Job description

Introduction


The Head of Omnichannel and Customer Experience is accountable for leading Scope's ecommerce business into our next stage of growth.

And turning this into a future significant income stream for the charity.

Link to Job Description

The role

  • Develop and drive the implementation of an eCommerce strategy.
  • Commission and drive a programme to garner customer insights across all channels.
  • Collaborate with the Head of Retail Shops to connect Scope's online and brick and mortar propositions.
  • Use customer insights to inform the buying and merchandising of new goods. To return significant profit margins for the charity.
  • Use customer insights to inform future brick and mortar propositions. Including brand and format and the instore experience.
  • Lead on plans to strengthen our partnerships with retail corporate donors. To diversify and grow quality stock donations to drive income and deliver profit.
    About you
  • You will be an experienced eCommerce leader. And already at a head of level in your current role.
  • You will have extensive experience of leading large, diverse teams, through a period of growth or change. Strong communication and collaboration skills are critical in this role.
  • You will also have a commercial and entrepreneurial mindset and understanding of the customer journey. And finally have your finger on the pulse of trends in the digital commerce world.
  • We ask you to show an appreciation of Scope's values and our ambition of everyday equality for disabled people.
    Our values are being pioneering, courageous, connected, open and fair


By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Equality and inclusion are at the heart of our mission. We are committed to creating a diverse and inclusive workplace.

Find out more about asking for adjustments at interview.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.
***
Scope benefits
We believe hard work deserves reward and recognition.

We offer a wide range of benefits including:

  • 35 days annual leave in Retail 27 days plus Bank Holidays in other roles flexible working (where we can) company pension excellent training and career development strong colleague networks across disability, race and LGBTQ+ discounted gym membership, cycle to work scheme and much more.
    Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.

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