Head Concierge

1 week ago

Salford, Salford, United Kingdom McGoff Group Full time
Job Advert

The Company


Downtown Asset Management is part of the McGoff Group of companies, a privately owned, multi award winning construction and integrated support services business with 50 years' experience.


Our dedicated asset management team are based full time on site at our flagship Downtown apartment building on the banks of the River Irwell in Salford and provide comprehensive Property Letting & Sales, Property & Asset Management, Development Appraisals and comprehensive Marketing services.

With accolades including The Sunday Times 100 Best Companies to Work for and Investors in People Gold, this is an exciting time to join the McGoff Group.

-
Excellence
  • We strive for excellence by creating a united team atmosphere empowering our employees to enthusiastically contribute through clear, tangible deliverables. Creating open and honest forums to drive lessons learnt from past experiences drives improvement. We take pride in our work and celebrate successes, thereby creating an environment where our people are truly valued.

-
Passion
  • Our passion is placemaking, creating incredible spaces through our totally holistic and inclusive approach. Our class leading, sustainable environments enhance the health and wellbeing of our residents, customers and clients.

-
Innovation
  • We place precision engineering at the heart of everything we do, whilst encouraging creativity and innovation by empowering our people to find imaginative solutions to everyday industry problems. "We will not be constrained or shackled by the way things have always been done".

-
Collaboration
  • We value team endeavour over the performance of any one individual. Aligning all stakeholders through clear, concise and common goals, driving efficiencies and quality outcomes at every level.

The Role
The Downtown Concierge Team provide a first class customer experience to our residents, 24 hours a day. We have an excellent opportunity to join the team based at our Downtown apartment building in Salford.

You will be part of a friendly and dynamic team who really make a difference for the residents that live here.

The Head Concierge will take on the line management of the concierge team consisting of 4 members of staff.

Hours:
Monday - Friday 7am-3pm

Salary:
£13 p/h

Roles and Responsibilities

  • Line management responsibilities for a team of 4 concierge staff including managing the staff rota and arranging cover etc.
  • Provide first class customer care to residents of the building as a key representative of our business.
  • Proactively service residents needs by utilising your knowledge of the building and local area.
  • Be available to residents at all times during your shift either on the concierge desk or via mobile when away from the desk.
  • Ensure you are fully conversant with our concierge front of house procedures and comply with all policies and procedures that are in place.
  • Rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
  • Proactively deal with any maintenance issues that arise by informing the building manager.
  • Parcel Management: to be responsible for all deliveries to main reception, by receiving, safe keeping and issuing of all parcels / registered mail in line with the company procedure.
  • Provide utility meter readings for apartments as and when required.
  • Monitor our Resident Engagement Apps' messaging facility and respond promptly.
  • Give a clear and concise handover at the end of the shift to the follow on team member, highlighting any events that have occurred and making follow on staff aware of any forthcoming events.
  • Manage car parking in line with our policy and procedure.
  • Key Management: issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with our company procedure.
  • Coordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
  • Conduct Building patrols, CCTV monitoring and basic safety checks.
  • Handle general enquiries such as queries, complaints and maintenance requests.
  • Work closely with the Marketing Director in organising and publicising events and activities for residents.
  • Arrangement of furniture and layout of residents lounge and other communal areas in preparation for organised events.

Personal Attributes
We expect our employees to demonstrate the following people values and skills:

  • Excellence in leading a high performing team
  • Excellence in customer service
  • Highly organised with excellent communication skills
  • Proactive, Enthusiastic and passionate
  • Innovative mindset
  • Collaborative approach to deliver results
  • Excellent attention to detail
  • Experience within a similar role is a must

Benefits

  • 6% Employer workplace pension
  • Holiday 'Buy Back' scheme + bonus birthday holiday
  • Healthcare scheme
  • 1 days paid 'Change

  • Night Concierge

    2 weeks ago

    Salford, Salford, United Kingdom Livingcity Asset Management Full time

    Job Title: Night ConciergeWorking Hours: 4 on 4 off shift PatternDepartment:Livingcity Asset ManagementRevision Date:2024Location:Abito Clippers QuayPrepared By:HRAbout the roleThe role of Night Concierge will be to deliver a responsive, efficient, high quality and customer focused estate management service, to ensure communal facilities and services...

  • Night Concierge

    1 week ago

    Salford, Salford, United Kingdom Livingcity Asset Management Full time

    Job Title: Night ConciergeWorking Hours: 4 on 4 off shift PatternDepartment:Livingcity Asset ManagementRevision Date:2024Location:Abito Clippers QuayPrepared By:HRAbout the roleThe role of Night Concierge will be to deliver a responsive, efficient, high quality and customer focused estate management service, to ensure communal facilities and services...

  • Weekend Day Concierge Roles

    1 week ago

    Salford, Salford, United Kingdom Lotus Sanctuary CIC Full time

    JOB DESCRIPTIONJOB TITLE Concierge (Weekend day shift) - Supported Housing24 hours per week Saturday & Sunday. 8am to 8.30pm (30 min break)REPORTS TO Service Lead - Supported HousingPURPOSE OF THE ROLELotus Housing is a community interest company. We operate nationally, providing both transitional supported housing to vulnerable adults and families at risk...

  • Head Concierge

    1 week ago

    Salford, United Kingdom McGoff Group Full time

    Job Advert **The Company** Downtown Asset Management is part of the McGoff Group of companies, a privately owned, multi award winning construction and integrated support services business with 50 years’ experience. Our dedicated asset management team are based full time on site at our flagship Downtown apartment building on the banks of the River Irwell...

  • Concierge

    5 days ago

    Salford, United Kingdom Livingcity Asset Management Full time

    **Job Title**: Concierge **Working Hours**: 07: 00hrs - 19:00hrs 1 day a week, Saturdays **Department**:Livingcity Asset Management **Revision Date**:March 2025 **Location: Abito Clippers Quay** **Prepared By: CL/AK** **About the role** The role of Concierge will be to deliver a responsive, efficient, high quality and customer focused estate...

  • Concierge

    1 month ago

    Salford, United Kingdom Livingcity Asset Management Full time

    The role of Concierge will be to deliver a responsive, efficient, high quality and customer focused estate management service, to ensure communal facilities and services provided in our properties are reliable, safe, and good quality. You should be able to show that you have excellent communication skills and the ability to manage a busy workload. You must...

  • Night Concierge

    4 weeks ago

    Salford, United Kingdom Livingcity Asset Management Full time

    **Job Title**: Night Concierge **Working Hours**: 4 on 4 off shift Pattern **Department**:Livingcity Asset Management **Revision Date**:2024 **Location**:Abito Clippers Quay **Prepared By**:HR **About the role** The role of Night Concierge will be to deliver a responsive, efficient, high quality and customer focused estate management service, to...

  • Night Concierge

    4 weeks ago

    Salford, United Kingdom Livingcity Asset Management Full time

    **Job Title**: Night Concierge **Working Hours**: 4 on 4 off shift Pattern **Department**:Livingcity Asset Management **Revision Date**:2024 **Location**:Abito Clippers Quay **Prepared By**:HR **About the role** The role of Night Concierge will be to deliver a responsive, efficient, high quality and customer focused estate management service, to...

  • Night Concierge

    5 days ago

    Salford, United Kingdom Livingcity Asset Management Full time

    **Job Title**: Night Concierge **Working Hours**: 4 on 4 off shift Pattern **Department**:Livingcity Asset Management **Revision Date**:2024 **Location**:Abito Clippers Quay **Prepared By**:HR **About the role** The role of Night Concierge will be to deliver a responsive, efficient, high quality and customer focused estate management service, to...

  • Head of Drive

    3 weeks ago

    Salford, United Kingdom Sodexo Full time

    Job Introduction As the **Head of Drive** at Sodexo, location flexible, you are a tenacious and resilient leader who drives change through effective communication and proven experience managing food management systems. You will play a vital role in improving how we control our food operations and use data to drive change, ultimately contributing to...

  • Global Head of Energy Management

    3 weeks ago

    Salford, United Kingdom Sodexo Full time

    Job Introduction - As the **Head of Energy Management** at Sodexo, you are a strategic thinker and leader who drives growth and sustainability globally, regionally and in-country. You have a strong understanding of the energy management industry, and you thrive on building innovative solutions that help clients achieve net zero targets. You will contribute...

  • Global Head of Technical Services

    3 weeks ago

    Salford, United Kingdom Sodexo Full time

    Job Introduction As the **Global Head of Technical Services** at Sodexo, you are a strategic thinker and experienced technical leader. You will play a critical role in defining and executing the Technical Services platform deployment methodology, leading the development of the Asset Management Framework, and driving the evolution of the Technical Services...