Head Concierge

Job Advert

**The Company**

Downtown Asset Management is part of the McGoff Group of companies, a privately owned, multi award winning construction and integrated support services business with 50 years’ experience.

Our dedicated asset management team are based full time on site at our flagship Downtown apartment building on the banks of the River Irwell in Salford and provide comprehensive Property Letting & Sales, Property & Asset Management, Development Appraisals and comprehensive Marketing services. With accolades including The Sunday Times 100 Best Companies to Work for and Investors in People Gold, this is an exciting time to join the McGoff Group.
- **E**xcellence - We strive for excellence by creating a united team atmosphere empowering our employees to enthusiastically contribute through clear, tangible deliverables. Creating open and honest forums to drive lessons learnt from past experiences drives improvement. We take pride in our work and celebrate successes, thereby creating an environment where our people are truly valued.
- **P**assion - Our passion is placemaking, creating incredible spaces through our totally holistic and inclusive approach. Our class leading, sustainable environments enhance the health and wellbeing of our residents, customers and clients.
- **I**nnovation - We place precision engineering at the heart of everything we do, whilst encouraging creativity and innovation by empowering our people to find imaginative solutions to everyday industry problems. “We will not be constrained or shackled by the way things have always been done".
- **C**ollaboration - We value team endeavour over the performance of any one individual. Aligning all stakeholders through clear, concise and common goals, driving efficiencies and quality outcomes at every level.

**The Role**

The Downtown Concierge Team provide a first class customer experience to our residents, 24 hours a day. We have an excellent opportunity to join the team based at our Downtown apartment building in Salford. You will be part of a friendly and dynamic team who really make a difference for the residents that live here. The Head Concierge will take on the line management of the concierge team consisting of 4 members of staff.

Hours: Monday - Friday 7am-3pm

**Salary**: £13 p/h

**Roles and Responsibilities**
- Line management responsibilities for a team of 4 concierge staff including managing the staff rota and arranging cover etc.
- Provide first class customer care to residents of the building as a key representative of our business.
- Proactively service residents needs by utilising your knowledge of the building and local area.
- Be available to residents at all times during your shift either on the concierge desk or via mobile when away from the desk.
- Ensure you are fully conversant with our concierge front of house procedures and comply with all policies and procedures that are in place.
- Rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
- Proactively deal with any maintenance issues that arise by informing the building manager.
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safe keeping and issuing of all parcels / registered mail in line with the company procedure.
- Provide utility meter readings for apartments as and when required.
- Monitor our Resident Engagement Apps’ messaging facility and respond promptly.
- Give a clear and concise handover at the end of the shift to the follow on team member, highlighting any events that have occurred and making follow on staff aware of any forthcoming events.
- Manage car parking in line with our policy and procedure.
- Key Management: issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with our company procedure.
- Coordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Conduct Building patrols, CCTV monitoring and basic safety checks.
- Handle general enquiries such as queries, complaints and maintenance requests.
- Work closely with the Marketing Director in organising and publicising events and activities for residents.
- Arrangement of furniture and layout of residents lounge and other communal areas in preparation for organised events.

**Personal Attributes**

We expect our employees to demonstrate the following people values and skills:

- Excellence in leading a high performing team
- Excellence in customer service
- Highly organised with excellent communication skills
- Proactive, Enthusiastic and passionate
- Innovative mind-set
- Collaborative approach to deliver results
- Excellent attention to detail
- Experience within a similar role is a must

**Benefits**
- 6% Employer workplace pension
- Holiday ‘Buy Back’ scheme + bonus birthday holiday
- Healthcare scheme
- 1 days paid ‘Change