Current jobs related to Head of Customer Experience - Salford, Salford - Page Personnel
-
Customer Service Team Leader
1 week ago
Salford, Salford, United Kingdom University of Salford Full timeAbout the RoleThe University of Salford is seeking a highly skilled and experienced Team Leader to join our Customer Service team. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our students.Key ResponsibilitiesLead a team of customer service representatives to provide high-quality support to...
-
Customer Service Team Leader
1 week ago
Salford, Salford, United Kingdom University of Salford Full timeAbout the RoleThe University of Salford is seeking a highly skilled and experienced Team Leader to join our Customer Service team. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our students.Key ResponsibilitiesLead a team of customer service representatives to provide high-quality support to...
-
Customer Service Team Leader
1 week ago
Salford, Salford, United Kingdom University of Salford Full timeAbout the RoleThe University of Salford is seeking a highly skilled and experienced Team Leader to join our Customer Service team. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our students.Key ResponsibilitiesLead a team of customer service representatives to provide high-quality support to...
-
Customer Service Team Leader
1 week ago
Salford, Salford, United Kingdom University of Salford Full timeAbout the RoleThe University of Salford is seeking a highly skilled and experienced Team Leader to join our Customer Service team. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our students.Key ResponsibilitiesLead a team of customer service representatives to provide high-quality support to...
-
Customer Service Team Leader
1 week ago
Salford, Salford, United Kingdom University of Salford Full timeOur TeamThe University of Salford's Library is a central location on campus, serving as a student space and information service. Our team is dedicated to continuously improving our service, creating a student-led, vibrant, and engaging campus experience.Our MissionWe strive to drive student experience in a creative, flexible, and innovative way, while...
-
Customer Service Team Leader
1 week ago
Salford, Salford, United Kingdom University of Salford Full timeOur TeamThe University of Salford's Library is a central location on campus, serving as a student space and information service. Our team is dedicated to continuously improving our service, creating a student-led, vibrant, and engaging campus experience.Our MissionWe strive to drive student experience in a creative, flexible, and innovative way, while...
-
Customer Experience Strategist
6 days ago
Salford, Salford, United Kingdom TalkTalk Group Full time{"h1": "Customer Journey Manager", "p": "At TalkTalk Group, we're revolutionizing the way we approach customer journeys to create a simple and effortless experience for our customers. As a Customer Journey Manager, you'll play a key role in driving this transformation by working closely with stakeholders to understand current customer journeys and identify...
-
Customer Experience Strategist
6 days ago
Salford, Salford, United Kingdom TalkTalk Group Full time{"h1": "Customer Journey Manager", "p": "At TalkTalk Group, we're revolutionizing the way we approach customer journeys to create a simple and effortless experience for our customers. As a Customer Journey Manager, you'll play a key role in driving this transformation by working closely with stakeholders to understand current customer journeys and identify...
-
Customer Experience Strategist
1 week ago
Salford, Salford, United Kingdom TalkTalk Group Full time{"h1": "Customer Journey Manager", "p": "At TalkTalk Group, we're revolutionizing the way we approach customer journeys to create a simple and effortless experience for our customers. As a Customer Journey Manager, you'll play a key role in driving this transformation by working closely with stakeholders to understand current customer journeys and identify...
-
Customer Experience Strategist
1 week ago
Salford, Salford, United Kingdom TalkTalk Group Full time{"h1": "Customer Journey Manager", "p": "At TalkTalk Group, we're revolutionizing the way we approach customer journeys to create a simple and effortless experience for our customers. As a Customer Journey Manager, you'll play a key role in driving this transformation by working closely with stakeholders to understand current customer journeys and identify...
-
Customer Experience Strategist
2 weeks ago
Salford, Salford, United Kingdom TalkTalk Group Full timeAbout the RoleThe Customer Journey Manager will play a key role in driving business growth and customer satisfaction by optimizing customer journeys and processes across the TalkTalk Group.Key ResponsibilitiesCollaborate with stakeholders to identify areas for improvement and develop strategic plans to enhance customer experiences.Develop a deep...
-
Customer Experience Strategist
2 weeks ago
Salford, Salford, United Kingdom TalkTalk Group Full timeAbout the RoleThe Customer Journey Manager will play a key role in driving business growth and customer satisfaction by optimizing customer journeys and processes across the TalkTalk Group.Key ResponsibilitiesCollaborate with stakeholders to identify areas for improvement and develop strategic plans to enhance customer experiences.Develop a deep...
-
Customer Experience Associate
2 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking a highly motivated and organized Customer Care Administrator to join our team at Marlowe Fire & Security. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide timely and effective responses to...
-
Customer Experience Associate
2 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout the RoleWe are seeking a highly motivated and organized Customer Care Administrator to join our team at Marlowe Fire & Security. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide timely and effective responses to...
-
Customer Experience Strategist
3 weeks ago
Salford, Salford, United Kingdom TalkTalk Group Full timeAbout the RoleThe Customer Journey Manager will play a key role in driving business growth and customer satisfaction at TalkTalk Group. This is an exciting opportunity for a seasoned professional to join our Service Assurance Team and contribute to the development of customer-centric strategies.Key ResponsibilitiesCollaborate with stakeholders to identify...
-
Customer Experience Strategist
2 weeks ago
Salford, Salford, United Kingdom TalkTalk Group Full timeAbout the RoleThe Customer Journey Manager will play a key role in driving business growth and customer satisfaction at TalkTalk Group. This is an exciting opportunity for a seasoned professional to join our Service Assurance Team and contribute to the development of customer-centric strategies.Key ResponsibilitiesCollaborate with stakeholders to identify...
-
Customer Experience Specialist
3 weeks ago
Salford, Salford, United Kingdom TalkTalk Telecom Full timeAbout TalkTalk TelecomTalkTalk Telecom is a leading provider of connectivity services, dedicated to delivering reliable, affordable, and high-quality fibre solutions to its customers.Job Title: Remote Troubleshooting SpecialistJob Summary:We are seeking a skilled Remote Troubleshooting Specialist to join our team. As a key member of our support team, you...
-
Customer Experience Strategist
14 hours ago
Salford, Salford, United Kingdom TalkTalk Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Journey Manager to join our Service Assurance Team. As a key member of our team, you will play a critical role in revolutionizing our approach to customer onboarding and repair journeys, creating a simple and effortless experience for our customers.Key ResponsibilitiesWork closely with...
-
Customer Experience Strategist
2 days ago
Salford, Salford, United Kingdom TalkTalk Group Full timeAbout the RoleWe are seeking a highly skilled Customer Journey Manager to join our Service Assurance Team. As a key member of our team, you will play a critical role in revolutionizing our approach to customer onboarding and repair journeys, creating a simple and effortless experience for our customers.Key ResponsibilitiesWork closely with stakeholders to...
-
Customer Experience Strategist
2 days ago
Salford, Salford, United Kingdom TalkTalk Group Full timeAbout the RoleWe are seeking a highly skilled Customer Journey Manager to join our Service Assurance Team. As a key member of our team, you will play a critical role in revolutionizing our approach to customer onboarding and repair journeys, creating a simple and effortless experience for our customers.Key ResponsibilitiesWork closely with stakeholders to...
Head of Customer Experience
3 months ago
- Excellent business near Salford
About Our Client:
This business are a very ethical and reputable business who have been established for over 70 years.
Working for this business you'll have relationships with colleagues from all departments, work in partnership with the Head of Retail stores and deliver a flawless customer journey online.
This Head of Customer Experience role will include the following duties;
- Manage the entire online Customer Experience strategy including growth plans
- Managing a team of specialist relationship managers who process orders and manage queries relating to products purchased online.
- Oversee corporate relationship leads to ensure strong relationships are formed with retail partners (internal and external business customers)
- Fully understand and create process and control around customer voice and trends
- Seek to improve processes & ensure compliance of existing procedures
- Act as an escalation point for resolution management
- Engage and partner with external stakeholders such as carrier partners
- Ensure ongoing customer engagement and customer experience strategy
- Maintain a high standard of service to ensure the company's reputation is of a high standard
- Utilise data and systems to identify trends
The Successful Applicant:
- Strong customer focus (Gained through a ecommerce) Head of level role
- Strong experience and knowledge in developing and presenting customer strategies
- Experience opening up and managing new online channels to access wider customer demographics and increase revenue streams eg Amazon, Vinted, EBay etc.
- Excellent analytical and software skills
- This role would suit a hands on manager
- Work well under pressure
- Excellent proven skills in the following
- Team Work
- Collaboration
- Reliable and flexible during peak times
What's on Offer:
This role is offering;
- £70,000
- Permanent role
Monday
- Friday 35 hour week
- Hybrid working 3 days office, 2 day home based (some business travel)
- Excellent benefits
