Current jobs related to Customer Experience Strategist - Salford, Salford - TalkTalk Group

  • Customer Experience Strategist

    3 weeks ago

    Salford, Salford, United Kingdom TalkTalk Group Full time

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for identifying areas of improvement and driving change? We're looking for a skilled Customer Journey Manager to join our Service Assurance Team at TalkTalk Group.The ideal candidate will have a strong background in customer-facing roles and a proven track record of...

  • Customer Experience Strategist

    2 weeks ago

    Salford, Salford, United Kingdom TalkTalk Group Full time

    You probably started your career in a customer-facing role and became more dedicated to improving the customer experience. Finding little processes to change or acting on customer feedback every day.As you progressed, you enjoyed getting involved in bigger projects and using insights to make change on a larger scale.Sound like you, and ready for a strategic...

  • Customer Experience Strategist

    2 months ago

    Salford, Salford, United Kingdom TalkTalk Group Full time

    About the RoleWe're seeking a highly motivated and experienced Customer Journey Manager to join our Service Assurance Team. As a key member of our team, you will play a crucial role in revolutionizing our approach to customer onboarding and repair journeys, creating a simple and effortless experience for our customers.Key ResponsibilitiesWork closely with...

  • Customer Experience Strategist

    2 months ago

    Salford, Salford, United Kingdom TalkTalk Group Full time

    About the RoleWe're seeking a highly motivated and experienced Customer Journey Manager to join our Service Assurance Team. As a key member of our team, you will play a crucial role in revolutionizing our approach to customer onboarding and repair journeys, creating a simple and effortless experience for our customers.Key ResponsibilitiesWork closely with...

  • Customer Experience Strategist

    2 weeks ago

    Salford, Salford, United Kingdom TalkTalk Group Full time

    At TalkTalk Group, we're revolutionising our approach to customer journeys to create a simple and effortless experience for our customers.The Customer Journey Manager will play a key role in this transformation, working closely with stakeholders to ensure they understand current customer journeys and where improvements can be made.Key responsibilities...

  • Customer Experience Strategist

    3 weeks ago

    Salford, Salford, United Kingdom TalkTalk Group Full time

    As a Customer Journey Manager at TalkTalk Group, you will play a key role in revolutionising our approach to customer onboarding and repair journeys. Your passion for improving the customer experience will drive you to work closely with stakeholders to understand current customer journeys and identify areas for improvement.The role will involve developing a...

  • Customer Experience Strategist

    3 weeks ago

    Salford, Salford, United Kingdom TalkTalk Group Full time

    As a Customer Journey Manager at TalkTalk Group, you will play a key role in revolutionising our approach to customer onboarding and repair journeys.Working closely with stakeholders, you will develop a deep understanding of our consumer provision and repair processes, as well as system workflows.You will be responsible for documenting end-to-end repair and...

  • Media Acquisition Strategist

    4 weeks ago

    Salford, Salford, United Kingdom Thechildandfamilyconnection Full time

    Job Title: Media Acquisition StrategistWe are seeking an experienced Media Acquisition Strategist to join our team in Manchester. As a key member of our media acquisition team, you will be responsible for developing and executing 360 acquisition plans that drive growth and revenue for our clients.Key Responsibilities:Develop and lead 360 acquisition plans...

  • Media Acquisition Strategist

    4 weeks ago

    Salford, Salford, United Kingdom Thechildandfamilyconnection Full time

    Job Title: Media Acquisition StrategistWe are seeking an experienced Media Acquisition Strategist to join our team in Manchester. As a key member of our media acquisition team, you will be responsible for developing and executing 360 acquisition plans that drive growth and revenue for our clients.Key Responsibilities:Develop and lead 360 acquisition plans...

  • Content Strategist

    3 weeks ago

    Salford, Salford, United Kingdom TalkTalk Telecom Full time

    About the Role:We are seeking a highly skilled Content Strategist to join our team at TalkTalk Telecom. As a key member of our brand team, you will play a crucial role in helping us communicate more effectively both internally and externally.As a Content Strategist, you will be responsible for owning and implementing our brand tone of voice, as well as...

  • Content Strategist

    2 months ago

    Salford, Salford, United Kingdom TalkTalk Telecom Full time

    About the RoleWe are seeking a highly skilled Content Strategist to join our team at TalkTalk Telecom. As a key member of our brand team, you will play a crucial role in helping us communicate more effectively both internally and externally.Key ResponsibilitiesDevelop and implement a proactive content strategy based on regular estate audits to identify a...

  • Content Strategist

    2 months ago

    Salford, Salford, United Kingdom TalkTalk Telecom Full time

    About the RoleWe are seeking a highly skilled Content Strategist to join our team at TalkTalk Telecom. As a key member of our brand team, you will play a crucial role in helping us communicate more effectively both internally and externally.Key ResponsibilitiesDevelop and implement a proactive content strategy based on regular estate audits to identify a...

  • Business Growth Strategist

    3 weeks ago

    Salford, Salford, United Kingdom beBee Professionals Full time £35,000 - £55,000

    As a Business Growth Strategist at beBee Professionals in Salford, you will be responsible for driving business expansion through strategic client engagement and innovative sales strategies.Key Responsibilities:Develop and execute business strategies to identify new market opportunities.Forge and maintain strong, profitable relationships with key...

  • Media Acquisition Strategist

    4 weeks ago

    Salford, Salford, United Kingdom Thechildandfamilyconnection Full time

    Regional Media Planning ManagerJoin a dynamic team at Thechildandfamilyconnection, a leading digital marketing business experiencing hyper-growth in the entertainment sector. We're seeking an experienced Media Acquisition Strategist to lead our regional media planning efforts and drive customer acquisition across multiple channels.Key...

  • Media Acquisition Strategist

    4 weeks ago

    Salford, Salford, United Kingdom Thechildandfamilyconnection Full time

    Regional Media Planning ManagerJoin a dynamic team at Thechildandfamilyconnection, a leading digital marketing business experiencing hyper-growth in the entertainment sector. We're seeking an experienced Media Acquisition Strategist to lead our regional media planning efforts and drive customer acquisition across multiple channels.Key...

  • Content Strategist

    3 weeks ago

    Salford, Salford, United Kingdom TalkTalk Telecom Full time

    The role of Content Strategist at TalkTalk Telecom is instrumental in helping the brand communicate more effectively both internally and externally. This position requires a proactive approach to content management, with a keen eye for detail and accuracy.A key part of the role is to own, implement and champion the brand's tone of voice. The successful...

  • Chief Trading Strategist

    2 days ago

    Salford, Salford, United Kingdom TalkTalk Group Full time

    Role OverviewAs a Chief Trading Strategist at TalkTalk Group, you will be accountable for driving the company's trading performance across marketing, sales, loyalty-retentions, and digital channels. This is an excellent opportunity to lead the development of trading insights and actions to optimise base growth, lifecycle NPS, and customer profitability...

  • Product Strategist

    3 weeks ago

    Salford, Salford, United Kingdom TalkTalk Telecom Full time

    As a Product Strategist at TalkTalk Telecom, you will be responsible for driving the development and delivery of innovative consumer telecoms products and services within your category for our 2.5 million customers. You will be an expert in understanding customer needs, behaviours, and market trends, leveraging data and insights to shape product...

  • Data Sourcing Strategist

    3 weeks ago

    Salford, Salford, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

    About the Role:We are seeking a highly skilled Data Sourcing Strategist to join our Data Solutions Operating Unit. As an Assistant Director, you will play a key role in building and maintaining a strategic network of information providers to support our Content strategy and roadmap.Key Responsibilities:Conduct rigorous research of new data sets to assess...

  • Customer Experience Director

    4 weeks ago

    Salford, Salford, United Kingdom Bupa Full time

    Job Title: Customer Experience DirectorAt Bupa, we're committed to delivering exceptional customer experiences that make a meaningful difference in people's lives. As our Customer Experience Director, you'll play a pivotal role in shaping our customer-centric vision and strategy.About the RoleWe're seeking a seasoned leader with a passion for customer...

Customer Experience Strategist

2 months ago

Salford, Salford, United Kingdom TalkTalk Group Full time
{"h1": "Customer Journey Manager", "p": "At TalkTalk Group, we're revolutionizing the way we approach customer journeys to create a simple and effortless experience for our customers. As a Customer Journey Manager, you'll play a key role in driving this transformation by working closely with stakeholders to understand current customer journeys and identify areas for improvement.

Your key responsibilities will include:

* Developing a deep understanding of TalkTalk's consumer provision and repair processes and system workflows through analysis, root cause, and process modeling.
* Documenting end-to-end repair and provisioning journeys across all engagement channels (online, agent, IVR).
* Defining journeys for new products delivered within TalkTalk (FTTP, gFast).
* Designing or redesigning business processes to improve operational efficiency.
* Delivering the Olympus platform to drive our business strategy and reduce CTS.
* Analyzing, implementing, and updating processes to ensure all departmental goals are met.
* Analyzing the effectiveness of current business and system processes to develop and improve workflow effectiveness.
* Identifying root causes to drive strategic change and improve today's processes across Service Assurance.
* Identifying improvement opportunities and feeding scrum backlogs with opportunities for change to drive relevant KPIs.
* Identifying long-term improvements that fundamentally change the customer experience when interacting with TalkTalk through their channel of choice.

As a Customer Journey Manager, you'll have the opportunity to work closely with operational stakeholders and product management teams to deliver improvements and new journeys for new products. You'll also work closely with our analytics teams to define tracking and reporting requirements to manage the performance of our Service Assurance journeys.

At TalkTalk Group, we're committed to creating a culture where you can truly be yourself. We're a dynamic workplace that values diversity and inclusion, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences.

If you're a strategic thinker with a passion for process improvement and customer experience, we'd love to hear from you."