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Customer Experience Strategist
1 month ago
Are you passionate about delivering exceptional customer experiences? Do you have a knack for identifying areas of improvement and driving change? We're looking for a skilled Customer Journey Manager to join our Service Assurance Team at TalkTalk Group.
The ideal candidate will have a strong background in customer-facing roles and a proven track record of improving customer experiences through process improvements and strategic initiatives. As a Customer Journey Manager, you will work closely with stakeholders to understand current customer journeys and identify opportunities for improvement. You will develop a deep understanding of TalkTalk's consumer provision and repair processes and system workflows, and use this knowledge to design and implement new journeys that improve operational efficiency and customer satisfaction.
Key responsibilities will include:
- Collaborating with stakeholders to understand current customer journeys and identify areas for improvement
- Developing a deep understanding of TalkTalk's consumer provision and repair processes and system workflows
- Designing and implementing new journeys to improve operational efficiency and customer satisfaction
- Working closely with operational stakeholders and product management teams to deliver improvements and new journeys for new products
- Defining tracking and reporting requirements with analytics teams to manage the performance of service assurance journeys
We're a dynamic workplace that values diversity and inclusion, and we're committed to creating a culture where everyone can thrive. If you're passionate about delivering exceptional customer experiences and have a knack for driving change, we'd love to hear from you.
