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Customer Service Team Leader

2 months ago

Salford, Salford, United Kingdom University of Salford Full time

About the Role

The University of Salford is seeking a highly skilled and experienced Team Leader to join our Customer Service team. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our students.

Key Responsibilities

  • Lead a team of customer service representatives to provide high-quality support to students
  • Develop and implement strategies to improve customer satisfaction and engagement
  • Work closely with other teams to ensure seamless delivery of services
  • Monitor and report on customer feedback and service performance

Requirements

  • Proven experience in a customer-facing role, preferably in a higher education setting
  • Excellent leadership and team management skills
  • Ability to work flexibly and effectively in a fast-paced environment
  • Strong communication and interpersonal skills

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • The chance to make a real difference in the lives of our students

About Us

The University of Salford is a vibrant and diverse community that values inclusivity, creativity, and innovation. We are committed to providing an exceptional student experience and are seeking like-minded individuals to join our team.