Service Team Leader

4 weeks ago


Salford, Salford, United Kingdom Bupa Full time

Job Opportunity: Service Team Manager

Remote Based

Fulltime 37.5 hours

Salary £34,000

We're a health insurer and provider, driven by the same purpose -- helping people live longer, healthier, happier lives and making a better world. Our customers are our focus, and we champion diversity in everything we do.

As a Service Team Manager, you will be responsible for leading a team of Remote Counsellor/Psychotherapists and delivering excellent service to our customers. Your key skills and qualifications needed for this role include previous experience of managing front-line employees within a customer-focused environment, thorough product knowledge, and principles of continuous improvement/QMS.

Key Responsibilities:

  • Manage a team of Remote Counsellor/Psychotherapists and provide high-quality support to Bupa corporate customers.
  • Lead, develop, and motivate front-line employees to deliver excellent service.
  • Support the culture of continuous improvement by reviewing demand, understanding customer needs, and delivering process improvements.
  • Investigate remedial action if development plans/performance targets are not acted upon within agreed timescales.
  • Mentor staff in new process or system development and deliver ad hoc 121 training to ensure thorough understanding of best practice.
  • Maximise available resources through robust management of punctuality and absence, ensuring a consistent approach across the business unit.

Benefits:

At Bupa, we offer a range of benefits designed to make health happen for our people. These include enhanced pension and life insurance, support with travel costs, discounted access to online gym sessions, and annual performance-based bonus.

If you're passionate about delivering excellent customer service and have the skills and qualifications needed for this role, we encourage you to apply. We're an equal opportunities employer and welcome applications from diverse backgrounds and experiences.



  • Salford, Salford, United Kingdom Service Care Solutions Full time

    Service Care Solutions is seeking a Digital Curriculum Leader to join their team in Salford. As a key member of the Computing and IT department, you will be responsible for leading curriculum development and delivery, monitoring and reporting on key performance indicators, and promoting high-quality standards across the digital curriculum.Key...


  • Salford, Salford, United Kingdom Service Care Solutions Ltd Full time

    Service Care Solutions Ltd is seeking a highly skilled Digital Curriculum Leader to join their team in Salford. The successful candidate will lead on curriculum development and delivery, monitoring and reporting on key performance indicators while promoting high-quality standards across the digital curriculum.Develop and implement curriculum strategies to...

  • Worship Team Leader

    1 month ago


    Salford, Salford, United Kingdom New Wine Trust Full time

    About the RoleWe are seeking an experienced Worship Team Leader to join our team at New Wine Trust. As a key member of our worship team, you will be responsible for leading and developing the music team, worship leaders, and support teams.Key Responsibilities:Develop and implement a spirit-led worship strategy that aligns with our church's vision and...

  • Culinary Team Leader

    24 hours ago


    Salford, Salford, United Kingdom Salford Community Safety Partnership Full time

    Job Title: Culinary Team LeaderCompany Overview:Salford Community Safety Partnership is a reputable organization that values teamwork and excellence in everything we do. Our goal is to deliver outstanding food services that exceed our customers' expectations.Job Description:We are looking for an experienced Cook/Cook Supervisor to lead our culinary team. The...


  • Salford, Salford, United Kingdom Liberty Careers Full time

    Arboriculture Team Leader Role OverviewLiberty Careers is seeking an experienced Arboriculture Team Leader to join our team in Salford. As a key member of our team, you will be responsible for leading a team of arboriculture professionals in providing excellent tree care services to our clients.Key Responsibilities:Lead a team of arboriculture professionals...


  • Salford, Salford, United Kingdom Greater Manchester Mental Health Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Mental Health Team Leader to join our team at Greater Manchester Mental Health. This is an exciting opportunity to lead a multi-disciplinary team providing high-quality care to older adults with mental health needs.Main ResponsibilitiesAs a Senior Mental Health Team Leader, you will be...


  • Salford, Salford, United Kingdom Liberty Full time

    At Liberty, we are seeking an experienced and skilled Arboriculture Team Leader to join our Grounds Maintenance Team.The successful candidate will be responsible for undertaking all types of arboriculture work in areas and properties as per customers' specifications, relevant to the area, carrying out all duties with full regard to Liberty Groups' Equal...


  • Salford, Salford, United Kingdom Sodexo Full time

    Job OverviewWe are seeking a highly skilled Contact Centre Team Leader to join our team at Sodexo. As a key figure in our operations, you will lead a team of administrators and schedulers, ensuring seamless workflows and exceptional service delivery.Key Responsibilities:Oversee daily functional management of the Command Centre, ensuring adherence to policies...


  • Salford, Salford, United Kingdom The Co-operative Group Full time

    Customer Team LeaderWe're looking for a skilled Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you'll be responsible for leading the store team, coaching and supervising Customer Team Members, and delivering great customer service.Key Responsibilities:Friendly and welcoming service to every customer, every...


  • Salford, Salford, United Kingdom Kier Group Full time

    At Kier, we're looking for a highly skilled Civil Engineering Team Leader to join our team. As a Drainage Design Team Leader, you'll be responsible for leading a team of professionals to successfully deliver projects. Your key responsibilities will include developing fee estimates and programmes, leading the team through challenging projects, and ensuring...

  • Service Team Manager

    4 weeks ago


    Salford, Salford, United Kingdom Bupa Full time

    Role OverviewThe Service Team Manager is a pivotal role within Bupa, responsible for leading and engaging a team of Member Service Advisors to deliver exceptional customer service and meet productivity metrics.This leader will drive operational performance and effectiveness, ensuring the optimisation of capacity and capability, and addressing emerging...


  • Salford, Salford, United Kingdom Sodexo Full time

    Job OverviewWe are seeking a highly skilled Digital Intelligence Hub Team Leader to join our team in the Salford area. As a key figure in our operations, you will lead a team of 8 highly skilled administrators and schedulers, ensuring seamless workflows and exceptional service delivery.You will be responsible for maintaining high performance, coaching your...

  • Payroll Team Leader

    4 weeks ago


    Salford, Salford, United Kingdom Salford Council Full time

    Transforming Payroll Services at Salford City CouncilRole Overview: We are seeking a highly skilled Payroll Team Leader to join our HR Operations team and drive innovation in our payroll services.About the Role: As a Payroll Team Leader, you will play a pivotal role in delivering exceptional pay services to the city council, schools, and external clients....


  • Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    Customer Care Team Leader Job DescriptionMarlowe Fire & Security is seeking a Customer Care Team Leader to lead and manage a team of customer care representatives, ensuring they provide best-in-class support to our clients. The successful candidate will play a pivotal role in maintaining high service standards, driving team performance, and fostering a...

  • Payroll Team Leader

    4 weeks ago


    Salford, Salford, United Kingdom Salford Council Full time

    Transforming Payroll Services at Salford City CouncilRole Overview: We are seeking a highly skilled Payroll Team Leader to join our HR Operations team at Salford City Council. As a key member of our payroll team, you will play a pivotal role in delivering exceptional pay services to our employees, schools, and external clients.About the Role: As a Payroll...

  • Payroll Team Leader

    4 weeks ago


    Salford, Salford, United Kingdom Salford Council Full time

    Transforming Payroll Services at Salford City CouncilRole Overview: We are seeking a highly skilled Payroll Team Leader to join our HR Operations team at Salford City Council. As a key member of our payroll team, you will play a pivotal role in delivering exceptional pay services to the city council, schools, and external clients.About the Role: As a Payroll...


  • Salford, Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    Job SummaryWe are seeking a Transformation Leader to join our Digital Services team at the Northern Care Alliance NHS Foundation Trust. The successful candidate will be responsible for leading the way in creating scalable and future-proof solutions that enhance operational efficiency.About the RoleThis is an exciting opportunity to help shape Business...


  • Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    Job Title: Customer Care Team LeaderJob Summary:Marlowe Fire & Security is seeking an experienced Customer Care Team Leader to join our team in Salford. As a key member of our customer care team, you will be responsible for leading and managing a team of customer care representatives, ensuring they provide best-in-class support to our clients.Key...


  • Salford, Salford, United Kingdom Sodexo Full time

    Role OverviewAre you a seasoned leader seeking a challenging opportunity to drive team performance and excellence in a fast-paced environment? We're looking for a Digital Intelligence Hub Team Leader to join our dedicated Salford-based team.


  • Salford, Salford, United Kingdom Transformation Unit Full time

    The Transformation Unit at the Northern Care Alliance NHS Foundation Trust is seeking a Transformation Unit Leader to join our team. As a leader, you will be responsible for driving change and improving services within our clinical advisory service. With a strong background in biochemistry and experience working in an NHS laboratory environment, you will be...