Contact Centre Team Leader

3 weeks ago


Salford, Salford, United Kingdom Sodexo Full time
Job Overview

We are seeking a highly skilled Contact Centre Team Leader to join our team at Sodexo. As a key figure in our operations, you will lead a team of administrators and schedulers, ensuring seamless workflows and exceptional service delivery.

Key Responsibilities:

  • Oversee daily functional management of the Command Centre, ensuring adherence to policies and procedures.
  • Act as the first point of escalation for queries and support operators/schedulers with their workload as needed.
  • Develop and assist in the delivery of regular and essential training and coaching for your team.
  • Conduct monthly 1-1s and quarterly PDRs, documenting actions, development, and training needs.
  • Assist in the recruitment process within the Command Centre and deputise for other Team Leaders as required.
  • Establish and maintain excellent customer relationships, developing confidence in our systems and processes.
  • Continuously evaluate processes and procedures, suggesting improvements to enhance efficiency and customer service.

Requirements:

  • Minimum of 3 years' experience in a Contact Centre/Service Centre environment.
  • Proven experience in people leadership and effective management of teams.
  • Ability to handle multiple priorities and adapt to a rapidly changing environment.
  • Advanced computer skills in Microsoft Excel and Word, with strong analytical and decision-making abilities.
  • Excellent communication (verbal & written) skills at all levels, with a customer-focused and responsive approach.
  • Demonstrated experience in implementing, evaluating, and improving business processes.
  • A strong commitment to safety and a Zero Harm culture, with exceptional attention to detail.

We offer a range of benefits, including mental health support, employee assistance, and career development opportunities. If you are a motivated and experienced leader, we encourage you to apply for this exciting opportunity.



  • Salford, Salford, United Kingdom Sodexo Full time

    Job OverviewWe are seeking a skilled Contact Centre Team Leader to join our team at Sodexo. The successful candidate will lead a team of administrators and schedulers, ensuring seamless workflows and exceptional service delivery.This is a dynamic role that requires a natural leader who can inspire, motivate, and elevate team performance. The ideal candidate...


  • Salford, Salford, United Kingdom Sodexo Full time

    Job Title: Digital Intelligence Hub Team LeaderWe are seeking a highly skilled and experienced Digital Intelligence Hub Team Leader to join our team in the Salford area. As a key figure in our operations, you will lead a team of 8 highly skilled administrators and schedulers, ensuring seamless workflows and exceptional service delivery.Key...

  • Sales Executive

    1 month ago


    Salford, Salford, United Kingdom Bupa Full time

    Job Title: Sales Executive - Contact CentreLocation: Manchester (Salford Quays)Job Type: Full-time, PermanentSalary: £24,000 basic salary + £500 paid on passing probationOTE: £30,000 with top performers earning over £35KJob Description:We are seeking a highly motivated and customer-focused Sales Executive to join our team at Bupa's Salford Quays offices....

  • Sales Executive

    4 weeks ago


    Salford, Salford, United Kingdom Bupa Full time

    Job Title: Sales Executive - Contact CentreLocation: Manchester (Salford Quays)Job Type: Full-timeSalary: £24,000 basic salary + £500 paid on passing probation, OTE - £30,000 with top performers earning over £35KContract: Permanent Contract - Full Time 37.5 Hours per week (Monday-Friday)Working Arrangement: Hybrid home and office working options...

  • Sales Executive

    4 weeks ago


    Salford, Salford, United Kingdom Bupa Full time

    Job Title: Sales Executive - Contact CentreLocation: Manchester (Salford Quays)Job Type: Full-timeSalary: £24,000 basic salary + £500 paid on passing probation, OTE - £30,000 with top performers earning over £35KContract: Permanent Contract - Full Time 37.5 Hours per week (Monday-Friday)Working Arrangement: Hybrid home and office working options...

  • Worship Team Leader

    3 weeks ago


    Salford, Salford, United Kingdom New Wine Trust Full time

    About the RoleWe are seeking an experienced Worship Team Leader to join our team at New Wine Trust. As a key member of our worship team, you will be responsible for leading and developing the music team, worship leaders, and support teams.Key Responsibilities:Develop and implement a spirit-led worship strategy that aligns with our church's vision and...


  • Salford, Salford, United Kingdom Sodexo Full time

    Job OverviewWe are seeking a highly skilled Digital Intelligence Hub Team Leader to join our team in the Salford area. As a key figure in our operations, you will lead a team of 8 highly skilled administrators and schedulers, ensuring seamless workflows and exceptional service delivery.You will be responsible for maintaining high performance, coaching your...


  • Salford, Salford, United Kingdom Bupa Full time

    Role Overview:The Customer Service Advisor role is a fantastic opportunity to join our Contact Centre team at Bupa, where you'll be the voice of our customers. You'll provide exceptional support to our customers, answering their queries and resolving their issues in a timely and professional manner.Key Responsibilities:Answering a wide range of customer...

  • Worship Team Leader

    4 weeks ago


    Salford, Salford, United Kingdom New Wine Trust Full time

    Elmwood Church is a vibrant community of believers seeking to grow deeper in devotion, closer in community, and further in fruitfulness. We are a diverse and growing church with over 200 adults and 80 children and young people attending regularly. Our vision is to empower a culture of spirit-led worship, where everyone can encounter God through music and...

  • Theatre Team Leader

    4 weeks ago


    Salford, Salford, United Kingdom Ramsay Health Care UK Operations Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Theatre Team Leader to join our team at Ramsay Health Care UK Operations Limited. As a key member of our Theatre department, you will be responsible for leading a team of surgical scrub practitioners and ensuring the smooth operation of our theatres.Key ResponsibilitiesLead a team of surgical...

  • Theatre Team Leader

    4 weeks ago


    Salford, Salford, United Kingdom Ramsay Health Care UK Operations Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Theatre Team Leader to join our team at Ramsay Health Care UK Operations Limited. As a key member of our Theatre department, you will be responsible for leading a team of surgical scrub practitioners and ensuring the smooth operation of our theatres.Key ResponsibilitiesLead a team of surgical...

  • Team Leader

    1 month ago


    Salford, Salford, United Kingdom Meridian Health and Social Care Full time

    Team Leader OpportunityA dynamic and rewarding role has become available for a Team Leader to join our team at Meridian Health and Social Care in Salford.Key Responsibilities:Undertake initial assessments for new service users to ensure they receive person-centered care.Promptly report any relevant issues concerning the care of service users to the care...

  • Team Leader Position

    1 month ago


    Salford, Salford, United Kingdom Meridian Health and Social Care Full time

    A dynamic opportunity has arisen for a Full Time Team Leader to join Meridian Health and Social Care in Salford. This position is based in the office and in the field, offering a unique blend of work environments.We offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, and full training and ongoing support to ensure our...

  • Team Leader Position

    1 month ago


    Salford, Salford, United Kingdom Meridian Health and Social Care Full time

    A dynamic opportunity has arisen for a Full Time Team Leader to join Meridian Health and Social Care in Salford. This position is based in the office and in the field, offering a unique blend of work environments.We offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, and full training and ongoing support to ensure our...


  • Salford, Salford, United Kingdom THE LEADERS ROMANS GROUP LIMITED Full time

    **Job Title:** Head of Centre - Property Management**About Us:** Leaders Romans Group, a well-established property group across the UK, is seeking a skilled professional to lead our Property Management team in Manchester.**Key Responsibilities:**Provide guidance and support to a team of Property Managers and Inventory Clerks.Conduct morning meetings to...


  • Salford, Salford, United Kingdom Greater Manchester Mental Health Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Mental Health Team Leader to join our team at Greater Manchester Mental Health. This is an exciting opportunity to lead a multi-disciplinary team providing high-quality care to older adults with mental health needs.Main ResponsibilitiesAs a Senior Mental Health Team Leader, you will be...


  • Salford, Salford, United Kingdom Bupa Full time

    Job Title: IT Service Centre SpecialistJob Summary:We are seeking an IT Service Centre Specialist to provide first-line incident management and customer-focused support to our IT customers, IS teams, and vendors. The successful candidate will have strong communication skills, a customer-centric approach, and a good understanding of Microsoft desktop products...


  • Salford, Salford, United Kingdom Bupa Full time

    Job Title: IT Service Centre SpecialistWe are seeking a highly skilled and customer-focused IT Service Centre Specialist to join our team at Bupa. As a key member of our IT department, you will be responsible for providing first-line incident management and customer service excellence to our internal customers.Key Responsibilities:Provide first-line support...


  • Salford, Salford, United Kingdom Bupa Full time

    Job Title: IT Service Centre SpecialistWe are seeking a highly skilled and customer-focused IT Service Centre Specialist to join our team at Bupa. As a key member of our IT department, you will be responsible for providing first-line incident management and customer service excellence to our internal customers.Key Responsibilities:Provide first-line support...


  • Salford, Salford, United Kingdom Bupa Full time

    Job Title: IT Service Centre SpecialistJob Summary:We are seeking an IT Service Centre Specialist to join our team at Bupa. As an IT Service Centre Specialist, you will be responsible for providing first-line incident management and customer-focused support to our IT customers.Key Responsibilities:Provide first-line support to IT customers, following...