Customer Experience Strategist
2 days ago
We are seeking a highly skilled Customer Journey Manager to join our Service Assurance Team. As a key member of our team, you will play a critical role in revolutionizing our approach to customer onboarding and repair journeys, creating a simple and effortless experience for our customers.
Key Responsibilities- Work closely with stakeholders to understand current customer journeys and identify areas for improvement.
- Develop a deep understanding of TalkTalk's consumer provision and repair processes, as well as system workflows.
- Document end-to-end repair and provisioning journeys across all engagement channels.
- Define journeys for new products delivered within TalkTalk.
- Design or redesign business processes to improve operational efficiency.
- Deliver the Olympus platform, driving our business strategy and reducing CTS.
- Analyze and implement processes to ensure departmental goals are met.
- Analyze the effectiveness of current business and system processes to develop and improve workflow effectiveness.
- Identify root causes to drive strategic change and improve processes across Service Assurance.
- Work closely with operational stakeholders and product management teams to deliver improvements and new journeys for new products.
- Collaborate with analytics teams to define tracking and reporting requirements.
We are a dynamic workplace that values diversity and inclusion. As a recognized Top 50 Inclusive Employer in the UK, we strive to create a culture where everyone can be themselves. We're not your usual 9-5, and we're looking for someone who shares our passion for innovation and customer experience.
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Content Strategist
1 week ago
Salford, Salford, United Kingdom TalkTalk Telecom Full time{"title": "Content Strategist", "content": "Join Our Team as a Content StrategistTalkTalk Telecom is seeking a skilled Content Strategist to help us communicate effectively with our customers and stakeholders. As a key member of our brand team, you will be responsible for developing and implementing a content strategy that aligns with our brand voice and...
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Content Strategist
1 week ago
Salford, Salford, United Kingdom TalkTalk Telecom Full time{"title": "Content Strategist", "content": "Join Our Team as a Content StrategistTalkTalk Telecom is seeking a skilled Content Strategist to help us communicate effectively with our customers and stakeholders. As a key member of our brand team, you will be responsible for developing and implementing a content strategy that aligns with our brand voice and...
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Customer Experience Strategist
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Salford, Salford, United Kingdom TalkTalk Group Full time{"h1": "Customer Journey Manager", "p": "At TalkTalk Group, we're revolutionizing the way we approach customer journeys to create a simple and effortless experience for our customers. As a Customer Journey Manager, you'll play a key role in driving this transformation by working closely with stakeholders to understand current customer journeys and identify...
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Customer Experience Strategist
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Salford, Salford, United Kingdom TalkTalk Group Full time{"h1": "Customer Journey Manager", "p": "At TalkTalk Group, we're revolutionizing the way we approach customer journeys to create a simple and effortless experience for our customers. As a Customer Journey Manager, you'll play a key role in driving this transformation by working closely with stakeholders to understand current customer journeys and identify...
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Customer Experience Strategist
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Salford, Salford, United Kingdom TalkTalk Group Full time{"h1": "Customer Journey Manager", "p": "At TalkTalk Group, we're revolutionizing the way we approach customer journeys to create a simple and effortless experience for our customers. As a Customer Journey Manager, you'll play a key role in driving this transformation by working closely with stakeholders to understand current customer journeys and identify...
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Customer Experience Strategist
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Salford, Salford, United Kingdom TalkTalk Group Full time{"h1": "Customer Journey Manager", "p": "At TalkTalk Group, we're revolutionizing the way we approach customer journeys to create a simple and effortless experience for our customers. As a Customer Journey Manager, you'll play a key role in driving this transformation by working closely with stakeholders to understand current customer journeys and identify...
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Customer Experience Strategist
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Salford, Salford, United Kingdom TalkTalk Group Full timeAbout the RoleThe Customer Journey Manager will play a key role in driving business growth and customer satisfaction by optimizing customer journeys and processes across the TalkTalk Group.Key ResponsibilitiesCollaborate with stakeholders to identify areas for improvement and develop strategic plans to enhance customer experiences.Develop a deep...
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Salford, Salford, United Kingdom TalkTalk Group Full timeAbout the RoleThe Customer Journey Manager will play a key role in driving business growth and customer satisfaction by optimizing customer journeys and processes across the TalkTalk Group.Key ResponsibilitiesCollaborate with stakeholders to identify areas for improvement and develop strategic plans to enhance customer experiences.Develop a deep...
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Customer Experience Strategist
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Salford, Salford, United Kingdom TalkTalk Group Full timeAbout the RoleThe Customer Journey Manager will play a key role in driving business growth and customer satisfaction at TalkTalk Group. This is an exciting opportunity for a seasoned professional to join our Service Assurance Team and contribute to the development of customer-centric strategies.Key ResponsibilitiesCollaborate with stakeholders to identify...
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