Customer Experience Associate
2 months ago
We are seeking a highly motivated and organized Customer Care Administrator to join our team at Marlowe Fire & Security. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Provide timely and effective responses to customer inquiries, complaints, and service requests, ensuring a high level of customer satisfaction.
- Communication: Collaborate with internal teams, including sales, operations, and service support, to resolve customer issues and improve service delivery.
- Process Management: Ensure adherence to company policies, industry regulations, and quality standards, maintaining a high level of professionalism and attention to detail.
We are looking for a self-motivated and proactive individual who is passionate about delivering outstanding customer service. The ideal candidate will possess:
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to build rapport with customers and colleagues.
- Administrative Skills: Proficient in Microsoft Excel and other relevant software, with experience in data manipulation and analysis.
- Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
- Customer Focus: A customer-centric approach, with a strong emphasis on resolving customer queries and concerns.
- Analytical Skills: Ability to analyze data, identify trends, and make informed decisions to improve customer service.
As a valued member of our team, you will enjoy a range of benefits, including:
- Competitive Salary: Up to £23,500 per annum, depending on experience.
- Pension Scheme: Royal London Pension, with a generous employer contribution.
- Life Assurance: 4x salary, providing peace of mind for you and your loved ones.
- Flexible Working: Opportunities for flexible working, including remote work arrangements.
- Professional Development: Access to training and development opportunities, helping you to grow and succeed in your career.
We are a leading provider of fire and security solutions, operating nationally across various industries. Our team is passionate about delivering exceptional customer service and support, and we are committed to creating a diverse and inclusive work environment.
We are an equal opportunities employer and welcome applications from candidates who share our values and commitment to excellence. If you are a motivated and organized individual who is passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
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