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Customer Experience Associate
2 months ago
We are seeking a highly motivated and organized Customer Care Administrator to join our team at Marlowe Fire & Security. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective responses to customer inquiries, complaints, and service requests.
- Work closely with internal teams to resolve customer issues and improve service delivery.
- Ensure compliance with company policies, industry regulations, and quality standards.
We are looking for a candidate who is self-motivated, proactive, and enthusiastic, with excellent administration and computer skills. You should be able to work independently and as part of a team, with a strong focus on customer satisfaction.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Experience with Microsoft Excel and other relevant software.
- High level of professionalism and resilience.
As a valued member of our team, you will receive a competitive salary, a comprehensive benefits package, and opportunities for professional development and growth.
- Basic Salary – up to £23,500 per annum depending on experience.
- Royal London Pension.
- Life Assurance 4x Salary.
- Paid Holidays plus Bank Holidays.
- Additional Day holiday for each full year of completed service (up to 25 days).
- Additional Birthday Holiday.
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme.
- Employee Recognition Scheme.
- Development and progression opportunities.
- Free, secure on-site parking.
- Free, on-site gym.
We are a leading provider of fire and security solutions, operating nationally across all industries. Our solutions are developed to meet the unique needs of our customers, addressing their compliance requirements and supporting them in maintaining their site security and protecting their people.
We are part of a wider group of businesses within the fire protection, security, and building management systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists, and knowledge for constant improvement across the critical service industry.
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, and we welcome applications from candidates who share our values.
