Customer Service Associate

3 months ago

Salford, Salford, United Kingdom Chartwells - Universities Full time

We are seeking a dedicated Customer Service Associate who will represent our organization, providing outstanding service within the university environment on a full-time basis. You will be part of a team that takes pride in their work, their food offerings, and most importantly, in the people they serve.

As a Customer Service Associate, you will play a vital role in a dynamic and enthusiastic team operating in a fast-paced setting. You will have numerous opportunities for advancement within a company that values its workforce, celebrates diversity, and acknowledges employees who excel in their roles.

We believe in rewarding your hard work, which is why we offer a comprehensive benefits package that includes:

  • Exclusive travel discounts with various providers
  • Grocery discounts at major supermarkets
  • Quick access to a Digital GP for you and your immediate family, along with additional healthcare benefits
  • Significant discounts on cinema tickets
  • Regular updates featuring the best discounts and savings available
  • Cash rewards for your spending that can be used across a variety of brands
  • Free wellness, mindfulness, and fitness classes
  • Shareable discounts and offers for friends and family
  • A contributory pension scheme
  • Career development opportunities through our Career Pathways and MyLearning programs

Typical shift patterns will involve working 5 out of 7 days.

Could you bring your enthusiasm to our team? Here’s what you need to know before applying:

Your primary responsibilities will include:

  • Providing customers with a seamless and personalized experience
  • Being knowledgeable about our food services and assisting customers with natural service
  • Upholding a positive brand image while representing our organization
  • Managing cash transactions and operating the cash register
  • Adhering to Food Handling and Hygiene standards
  • Following Health and Safety regulations

Our ideal Customer Service Associate will:

  • Have a passion for delivering exceptional service, welcoming customers with a smile
  • Take initiative and make decisions that benefit our customers
  • Be a strong team player with excellent communication skills
  • Possess a desire to excel in their role
  • Demonstrate the ability to work effectively under pressure
  • Exhibit exceptional timekeeping and reliability
  • Maintain a safety-first mindset

As part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over 25 years, Chartwells has focused on helping those in education build strong bodies, sharp minds, and lead healthy lives. Each week, Chartwells serves millions of nutritious and delicious meals to students in various educational institutions across the UK.

Compass Group UK&I is committed to creating a workplace where everyone can be themselves and have equal opportunities for career advancement. We strive to foster a culture that respects and embraces diverse talents, beliefs, backgrounds, and abilities, ensuring that all colleagues feel valued and can reach their full potential.

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