Customer Experience Manager

1 month ago

Salford, Salford, United Kingdom Bupa Full time
Job Title: Customer Experience Manager

At Bupa, we're committed to delivering exceptional customer experiences that make a real difference in people's lives. As a Customer Experience Manager, you'll play a pivotal role in driving our customer-centric approach and ensuring that our customers receive the highest level of service.

About the Role

This is an exciting opportunity to join our team and contribute to our mission of making health happen. As a Customer Experience Manager, you'll be responsible for:

  • Leading the development and implementation of customer experience strategies that drive business growth and customer satisfaction
  • Collaborating with cross-functional teams to identify and prioritize customer experience improvement opportunities
  • Analyzing customer feedback and data to inform business decisions and drive continuous improvement
  • Developing and maintaining relationships with key stakeholders to ensure effective communication and collaboration
  • Providing coaching and guidance to team members to ensure they have the skills and knowledge needed to deliver exceptional customer experiences
Key Skills and Qualifications

To be successful in this role, you'll need:

  • A proven track record of delivering customer experience improvements and driving business growth
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop effective solutions
  • Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
  • A passion for delivering exceptional customer experiences and a commitment to our company values
What We Offer

We're proud to offer a range of benefits and perks that support your physical, mental, and financial wellbeing. As a Customer Experience Manager, you'll enjoy:

  • A competitive salary and bonus scheme
  • A comprehensive benefits package, including health insurance, pension, and life insurance
  • Opportunities for professional development and career growth
  • A dynamic and supportive work environment with a strong focus on teamwork and collaboration
  • Access to our global wellbeing programme, Viva, which includes a range of health and wellbeing initiatives and resources
Why Bupa?

We're a health insurer and provider with a purpose-driven approach to business. We're committed to making health happen for our customers and communities, and we're passionate about creating a workplace culture that's inclusive, diverse, and supportive. If you're looking for a challenging and rewarding role that aligns with your values and goals, we'd love to hear from you.

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