Head of Market and Customer Insight

2 weeks ago


Salford, United Kingdom University of Salford Full time

Opportunity ID

2286

Opportunity Closing Date

03/03/2024, 23:55

Primary Location 1
- Salford - Peel Park Campus

School or Business Unit 1
- Marketing, Recruitment & External Relations

Contract Type 1
- Full Time Fixed Term

Anticipated end date 1
- June 2025

Salary

£57,696 - £64,914

Opportunity 1

**Head of Market and Customer Insight**

Are you interested in human behaviour and understanding why people do the things they do, and make the decisions they make? Do you have a passion for data and using it to help businesses make evidence-based decisions? Do you want to help shape the experience for future Salford students?

We are looking for an experienced Insight professional to cover a 12 month period of maternity leave at the University of Salford. This cross-Directorate role will bring together both market and customer insight to encompass the full student journey. As Head of Customer and Market Insight, you’ll undertake work across 5 key areas:

- Student recruitment
- Student Voice
- Course portfolio
- Admissions
- Marketing & Communications

Interviews are expected to be held on 19th March.

**Key responsibilities**
- Provide inspirational leadership to the Insight team, enabling them to deliver the objectives and plans of the team by focusing on the performance and development needs of the team, and by ensuring that the team is making best and most efficient use of individual skillsets.
- Maximise the effective utilisation of colleagues’ skills, minimise duplication of effort across teams and ensure that the refocussed team is delivering greater value to the university.
- Work closely with the recruitment and marketing teams to ensure marketing plans and recruitment activity delivers in line with feedback from (prospective) students and is focused on areas of growth, where University of Salford can have a compelling offer.
- Work closely with the recruitment and marketing teams to ensure marketing plans and recruitment activity delivers in line with feedback from (prospective) students and is focused on areas of growth, where University of Salford can have a compelling offer.

**A bit about the Marketing, Recruitment and External Relations team**

Our Marketing, Recruitment and External Relations team are responsible for the core range of activities that promote and engage with our external environment and stakeholders. This includes both prospective and current students, businesses and our local community. Made up of Marketing and Communications, Student Recruitment and Outreach and External Relations teams, we work together to plan and deliver key activities that support the University’s ambitions for growth, diversity and an increased profile. They also provide marketing expertise to colleagues and support events, corporate projects and new initiatives across the University.

**What’s in it for you?**

**Competitive salary** - and excellent pension scheme

**Generous annual leave** - plus the option to buy additional days.

**Professional development** - a comprehensive package of training and development opportunities to help you achieve your full potential.

**Our community** - there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives.

**The perks** MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts.

**Wellbeing** - your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health.

Job Description 1


  • Head of Marketing

    6 days ago


    Salford Quays, United Kingdom Bupa Full time

    **Head of Marketing (FTC) - Health Clinics** **Manchester** **Flexible/Hybrid** **9-12 month Fixed Term Contract** **Competitive salary & benefits package** **Full time - 37.5 hours** **We make health happen.** The Head of Marketing is responsible for defining and delivering the brand and marketing strategies for Bupa Health Clinics in line with the...

  • Head of Vertical

    2 weeks ago


    Salford, United Kingdom Mays Region - Modern Woodmen of America Full time

    Head of Vertical (Media / Publishing)£80-90k Manchester(Hybrid) M50 2ST Hybrid working, 25 days holiday with purchase options & carry over, Private Medical, Health cash plan, Rewards & Discount portal, EAP, Income protection, Life Assurance, Enhanced Maternity and Paternity, excellent track record of personal development. Opportunity to join a lon...


  • Salford, United Kingdom Scope Full time

    Job details **Job reference** REQ003176 **Date posted** 26/04/2024 **Application closing date** 26/05/2024 **Location** eCommerce Hub Salford - M50 1BX **Salary** £70,000 **Package** 27 days holiday per year (full time equivalent) plus Bank Holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay...


  • Salford, United Kingdom Connections Recruitment Full time

    Head of Corporate Communications & Marketing This is a vital position that will oversee all communications involving the Companies in the Group including the development and implementation various communications strategy and a broad and diverse range of business and marketing communications across the Group. This is a unique opportunity to help create a...


  • Salford, United Kingdom AJ Bell Full time

    A new opportunity is available for an experienced Customer Acquisition Manager within AJ Bell. Supporting the Head of Customer you will be responsible for the development and deployment of the D2C customer acquisition strategy. You will manage the deployment of the firm’s marketing spend across digital platforms and traditional platforms, workingclosely...

  • Data Insights Officer

    2 weeks ago


    Salford, United Kingdom Page Personnel Full time

    A 6 month interim or FTC Data Insights Officer role with possible permanency; - Offering between £30,619 - £31,502 equivalent; **About Our Client**: Our client is a well known Higher Education institution in the Greater Manchester area who offer a warm and welcoming campus for both staff and students. They pride themselves on being community focused and...


  • Salford, United Kingdom University of Salford Full time

    Opportunity ID 1403 Opportunity Closing Date 26/02/2023, 23:55 Primary Location - Salford - Peel Park Campus School or Business Unit - Human Resources Contract Type - Full Time Fixed Term Salary £43,414 - £51,805 Opportunity **Head of Talent Acquisition - 12 Month Maternity Cover** Are you an experienced **Recruitment Manager **looking for your...

  • Data Insights Officer

    2 weeks ago


    Salford, United Kingdom Page Personnel - UK Full time

    A 6 month interim or FTC Data Insights Officer role with possible permanency; - Offering between £30,619 - £31,502 equivalent; **About Our Client**: Our client is a well known Higher Education institution in the Greater Manchester area who offer a warm and welcoming campus for both staff and students. They pride themselves on being community focused and...


  • Salford, United Kingdom University of Salford Full time

    Are you an experienced **Recruitment Manager**looking for your next challenge? Do you have experience of helping to drive and implement recruitment best practice? Are you obsessed with data and market insights? Can you share your passion about building EVP and employer branding? At the University of Salford, we are looking for an exceptional **Head of...

  • Insights Executive

    1 week ago


    Salford, United Kingdom Campfire Full time

    Campfire is an award-winning Social first digital agency, founded on the values of Honesty & Integrity, Being a Good Person, and Exceeding Expectations. Holding some of the world’s leading brands on our client roster, we pride ourselves on innovating and creating performance-driving firsts for our clients. As social translators, it’s our job to take a...


  • Salford, Salford, United Kingdom University of Salford Full time

    Join us as Subject Group Head and Senior Lecturer in Marketing at The University of Salford and be part of Team Salford, and one of the UK's fastest growing universities. We are looking for a Subject Group Head and Senior Lecturer in Marketing, to lead and support our ambitious plans for growth and student outcomes. Salford Business School is in an exciting...


  • Salford, Salford, United Kingdom University of Salford Full time

    Join us as Subject Group Head and Senior Lecturer in Marketing at The University of Salford and be part of Team Salford, and one of the UK's fastest growing universities. We are looking for a Subject Group Head and Senior Lecturer in Marketing, to lead and support our ambitious plans for growth and student outcomes. Salford Business School is in an exciting...

  • Head of Retention

    2 months ago


    Salford, United Kingdom The Orchard Agency Full time

    **Head of Retention & Loyalty** **£90,000 - £95,000** **Full Time** **Manchester (Hybrid M50)** Are you a self motivated retention and loyalty leader, with an excellent combination of marketing, analytical and communication skills? In this role you'll be leading the strategy and implementation of retention programs including loyalty and rewards designed...

  • Head of Vertical

    2 weeks ago


    Salford, Greater Manchester, United Kingdom Mays Region - Modern Woodmen of America Full time €80,000 - €90,000

    Head of Vertical (Media / Publishing)£80-90k Manchester(Hybrid) M50 2ST Hybrid working, 25 days holiday with purchase options & carry over, Private Medical, Health cash plan, Rewards & Discount portal, EAP, Income protection, Life Assurance, Enhanced Maternity and Paternity, excellent track record of personal development. Opportunity to join a lon...

  • Head of Vertical

    2 weeks ago


    Salford, Greater Manchester, United Kingdom Mays Region - Modern Woodmen of America Full time €80,000 - €90,000

    Head of Vertical (Media / Publishing)£80-90k Manchester(Hybrid) M50 2ST Hybrid working, 25 days holiday with purchase options & carry over, Private Medical, Health cash plan, Rewards & Discount portal, EAP, Income protection, Life Assurance, Enhanced Maternity and Paternity, excellent track record of personal development. Opportunity to join a lon...


  • Salford, United Kingdom New Wave Solutions Ltd Full time

    My client is an exciting, innovative start-up who help businesses all over the UK scale and develop successful sales teams. They have achieved incredible success in their first year and are now looking for a Head of Customer Success to join their growing team on a permanent basis. **Head of Customer Success - Duties**: - Collaborate with the Academy...

  • Creative Head

    2 weeks ago


    Salford, United Kingdom Campfire Group Ltd. Full time

    **Creative Head** Campfire is a multi-award winning digital agency based in the heart of Manchester’s Media City, that has gained notoriety from our work that we deliver to the likes of Unilever, L’Oreal, Revolution Beauty, Domino’s, NEOM, and many others despite starting just 3 years ago. We believe this success and interest in the agency from such...


  • Salford, United Kingdom Page Personnel Full time

    Retail / E-Commerce head office - Excellent business near Salford **About Our Client**: This business are a very ethical and reputable business who have been established for over 70 years. Working for this business you'll have relationships with colleagues from all departments, work in partnership with the Head of Retail stores and deliver a flawless...


  • Salford, United Kingdom Bupa Global Full time

    Head of Product, Health Services **Job Description**: **Head of Product, Health Services** **Salford** **Hybrid working** **Permanent role** **Competitive salary & benefits package** **Full Time - 37. 5 hours** **We make health happen.** The Head of Product will lead the product management and development initiatives within the clinics business unit,...


  • Salford, United Kingdom ForHousing Full time

    **Date Posted** 24/11/2023 **Application Closing Date** 22/12/2023 23:59 **Hours** 36 per week **Salary** £63,500 per annum (negotiable) **Location** Salford This role is known internally as “Head of Customer Experience (Complaints)” Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to...