Band 3 Cashier

7 months ago

Solihull, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
We are looking for a friendly and hardworking individual to join our Cashier team based at Solihull Hospital.

As a Cashier you will be one of a team of two people, responsible for delivering this customer facing service, ensuring that all duties are carried out professionally, accurately and in accordance with the Trust Standing Financial Instructions and procedures laid down by the Trust managers.

The Solihull cash office is the central location within the Hospital where all money received is counted and prepared for banking, it provides cash floats to the points of sale, and makes disbursements of petty cash and claims for patient travel under the Department of Health Healthcare Travel Cost Scheme.

If you are interested in this position and have good customer care skills as well as admin experience, we would love to hear from you.

**Main duties, tasks & skills required**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/ IT skills
- Good organisation skills and ability to multitask
- Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills.
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation and commitment
- Ability to travel to multiple sites

**Desirable**:

- Ability to work under pressure and deal with stressful situations

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