Band 3 Booking Coordinator Solihull

7 months ago

Solihull, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
To provide a robust and structured booking service to the Imaging Department within the Solihull Hospital Site, supporting all imaging modalities. To ensure that lists are filled to capacity and fully utilised to aid with meeting trust targets and KPI's. To provide a telephone service for patients managing appointments, recording and updating of information, management or incoming referrals and requests, manage patient admissions and provide all support for smooth patient admissions and discharges.

The post holder will be required to work by the trust values and have empathy and a sympathetic approach to patients, family and their carers, whilst managing complex and confidential information.

**Main duties, tasks & skills required**:

- Use Trust systems to input electronic data as required
- Input and look up data on Trust IT systems in accordance with Trust policy
- Book and monitor room bookings
- Identify capacity shortfalls in clinical areas and escalate appropriately
- Identify long waiting list patients and any breaches in policy escalating as appropriate
- Ensure case notes are located, collected, and prepped for patients attending clinics following the Trust checking procedures
- Scheduling of patients into clinics ensuring they meet capacity
- When booking appointments ensure that patient accessibility needs are met including booking and provision of interpreters, i.e. ambulance transport requirements, appointment letters in bold print medication requirements.
- Follow up any do not attend (DNAs)
- Manage at short notice cancellations and re bookings of patients as necessary onto appropriate lists
- Where required coordinate duties in clinics / departments / satellite areas and ensure staff rotas are appropriately covered
- To schedule patients into clinics using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls

Notify patients of new or changes to appointment
- Receiving and dealing with telephone enquiries as appropriate
- To maintain diaries as required
- Provide patients with non-clinical advice and information on a range of issues including appointment queries
- Undertake work that has been prioritised by the Supervisor / Line Manager

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good general Education (E.g. GSCE English and Maths A-C, GCSE Level 9-4)
- Business Administrative NVQ Level 3 or equivalent experience in an administrative role

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy environment

**Additional Criteria**:
**Essential**:

- Ability to travel to multiple sites
- Ability to work under pressure and deal with stressful situations.

**Disclosure and Barring Service Check**:

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