Receptionist
3 weeks ago
**The Albatross, our modern Backpackers Hostel in the heart of Newcastle City Centre is now recruiting for a receptionist to join the team.**
This role will involve providing an exceptional level of guest care, complying with all reception and reservation standards and maximising all sales opportunities for the venue.
**Other Responsibilities will include**:
- Delivering exceptional service and guest satisfaction, handling guest feedback professionally and within Company standards.
- Performing all reception and reservation duties to the required Company standard.
- Complying with Company audit and accounting requirements.
- Reporting any maintenance problems, and ensuring they are rectified, specifically in relation to the comfort of guests and issues of Health and Safety.
- Promoting a helpful and professional image within the department, ensuring full co-operation is given to colleagues in other departments.
- Ensuring security of keys and cash at all times.
- To be involved in any sales and marketing initiatives, including social media.
**Hours**: Late and Night Shifts 0-40hrs
**Salary**: NLW (weekend and nights supplements)
**Experience is preferable but not essential.**
**Job Types**: Permanent, Full-time
**Benefits**:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
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