Receptionist

2 days ago


Newcastle upon Tyne, United Kingdom Chaophraya Full time

At Chaophraya, our Receptionist represents the restaurant, while ensuring the floor runs effortlessly at all times. The receptionist is the first and last person a guest encounters, so it is vital we get the experience right. That’s why you’ll need an excitable personality, superb communication skills and great teamwork.
- Reporting line_: Reception Manager
- Salary_: £8.91 per hour plus tips.
- Hours of work_: Full time / Part Time available, up to 45 per week, Monday - Sunday

About Thai Leisure Group

Thai Leisure Group (TLG) is proud to be the UK’s only national multi-brand Thai restaurant group. Founded in Leeds in 2004, we now have four amazing brands across 17 restaurants. Our team have a shared a passion to continually improve what we do, and we are proud to feel part of one happy, inter-connected, multicultural family. We work each day according to our four core values:

- ‘Ow Jai Sai’ (meaning 'caring from the heart’)
- ‘Ha Dao’ (meaning ‘five star’)
- ‘Samakee’ (meaning ‘teamwork’)
- ‘Sanook’ (meaning 'fun’)
The Role

Part of an ambitious and dedicated team, the Receptionist will work closely alongside the Restaurant Manager and their Assistant, you will focus on giving an impeccable guest experience to everyone that visits Chaophraya. This role will ensure the reception is always manned and guests receive nothing but the best possible welcome and bid farewell.

Key Role Responsibilities

We are looking for a Receptionist who will take initiative and most importantly, thrive off customer interaction and delivering a five star service to guests.
- Always put the guest first
- Support the Reception Manager with the guest experience from initial booking through to arrival and departure
- Ensure all guests receive the top-quality service every visit, every time, in line with the customer journey
- Ensure regular and VIP guests are recognised, utilising the boking system to do so
- Focus on ensuring all inbound calls are answered
- Ensure all bookings are taken correctly, with all booking policies being respected, both via incoming phone calls, and with on-site guests
- Actively seek guest feedback, responding accurately and efficiently
- Live our values every day and take pride in the role
- Strive for exceptional service standards with attention to detail and experience in guest profiling and recognition
- Manage the guest profile with accurate and up to date information with the aim of enhancing the guest dining experience for any future visits - ensuring this is all captured in “Design My Night”

Desired Skills
- Is a real people person and enjoys nothing more than building relationships with customers and colleagues
- Finds job satisfaction through overachieving scores and targets set
- Strong IT skills
- Impeccable appearance and interpersonal skills

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30-40 per week

**Salary**: £8.91 per hour

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Employee discount
Schedule:

- 8 hour shift
Reference ID: REC/CP/NWC/03/22


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