Guest Service Assistant

5 months ago


Liverpool, United Kingdom Hampton by Hilton Liverpool John Lennon Airport Full time

Ø Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.

Ø Check guests in and out, including preparation of guest bills and authorising payments.

Ø Responsible for manning the Front Desk and engaging with our guests with professional, personable, and memorable service.

Ø Dealing efficiently with day-to-day billing and guest service queries.

Ø Check food/beverage stock levels and advise Duty Manager of items to be ordered.

Ø Take food orders, serve drinks at the bar, assist with food preparation.

Ø Clear/clean tables, buffet, kitchen and bar and meeting rooms.

Ø Other ad hoc duties as and when required.

Ø Report anything considered a health and safety hazard.

Ø Prevent abuse and/or destruction of hotel property.

Ø Be always flexible to cover the unexpected needs of the Hotel and outlets.

Ø Responsible for always looking after hotel property.

Ø Ensure safety and hygiene standards are met.

Ø To attend all relevant training as and when required.

Ø To ensure that the company dress code is always adhered to.

1. To attend any meeting or training sessions as required by management.

2. To be conversant with:
a) The Hotel Fire Procedures

b) The Hotel and Company Security Procedures

c) The Hotel Health and Safety Policy and Procedures

d) The Hotel facilities and attractions

e) Current Licensing regulations (Food and Beverage Service department)

f) Methods of payment accepted by the Company (cash handling staff only)

g) Hotel operation standards and department procedures

h) short and long term marketing promotions

**Job Types**: Full-time, Permanent

Pay: £11.90-£12.01 per hour

Expected hours: 40 per week

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: GSA



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