Guest Service Assistant

3 months ago


Liverpool, United Kingdom Hampton by Hilton Liverpool John Lennon Airport Full time

JOB TITLE: Guest Service Assistant

RESPONSIBLE TO: Guest Services Manager

RESPONSIBLE FOR: Operations & Service

LIAISE WITH: All departments and the General Manager

JOB PURPOSE

To maintain and provide excellent guest service at all times and provide assistance and support to the team.

DUTIES AND RESPONSIBILITIES:
Ø Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.

Ø Check guests in and out, including preparation of guest bills and authorising payments.

Ø Responsible for manning the Front Desk and engaging with our guests with professional, personable and memorable service.

Ø Dealing efficiently with day to day billing and guest service queries.

Ø Check food/beverage stock levels and advise Duty Manager of items to be ordered.

Ø Take food orders, serve drinks at the bar, assist with food preparation.

Ø Clear/clean tables, buffet, kitchen and bar and meeting rooms.

Ø Other ad hoc duties as and when required.

Ø Report anything considered a health and safety hazard.

Ø Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.

Ø Responsible for looking after Hotel property at all times.

Ø Ensure safety and hygiene standards are met.

Ø To attend all relevant training as and when required.

Ø To ensure that the company dress code is always adhered to.

GENERAL

To be conversant with:
a) The Hotel Fire Procedures

b) The Hotel and Company Security Procedures

c) The Hotel Health and Safety Policy and Procedures

d) The Hotel facilities and attractions

e) Current Licensing regulations (Food and Beverage Service department)

f) Methods of payment accepted by the Company

g) Hotel operation standards and department procedures

h) Short and long term marketing promotions

**Job Types**: Full-time, Permanent

**Salary**: £11.00-£11.10 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: GSA



  • Liverpool, United Kingdom Crowne Plaza Liverpool John Lennon Airport Full time

    The role   Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Speke L24 8QD Guest Service Assistant duties include:  supporting your hotel in achieving all brand and company...


  • Liverpool, United Kingdom School Lane Hotel - Liverpool Full time

    **Who we are: - ** In the heart of Liverpool ONE, School Lane Hotel is the stylish little sister of Hope Street Hotel. Independent and individual, it is housed in a c.1850 building and mirrors Hope Street Hotel’s city chic style. Bedrooms are light-filled with huge original windows and three-metre-high ceilings. Beds are super-king with beautiful white...


  • Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract ** 32 hours per week **Reports to **Guest Service Manager **Additional info **Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in...


  • Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract ** 32 hours per week **Reports to **Guest Service Manager **Additional info **Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in...


  • Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract ** 24 hours per week **Reports to **Guest Service Manager **Additional info **Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in...


  • Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract ** 24 hours per week **Reports to **Guest Service Manager **Additional info **Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in...


  • Liverpool, United Kingdom Hampton by Hilton Liverpool John Lennon Airport Full time

    Ø Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained. Ø Check guests in and out, including preparation of guest bills and authorising payments. Ø Responsible for manning the Front Desk and engaging with our guests with professional, personable, and memorable service. Ø Dealing efficiently with...


  • Liverpool, United Kingdom Hampton by Hilton Liverpool John Lennon Airport Full time

    Ø Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained. Ø Check guests in and out, including preparation of guest bills and authorising payments. Ø Responsible for manning the Front Desk and engaging with our guests with professional, personable, and memorable service. Ø Dealing efficiently with...


  • Liverpool, United Kingdom Hampton by Hilton Liverpool John Lennon Airport Full time

    Ø Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained. Ø Check guests in and out, including preparation of guest bills and authorising payments. Ø Responsible for manning the Front Desk and engaging with our guests with professional, personable, and memorable service. Ø Dealing efficiently with...


  • Liverpool, United Kingdom Lighthouse Hotel Management Full time

    **Lighthouse Hotel Management** are recruiting for the exciting role of **Guest Service Assistant (GSA) **at the **Holiday Inn Express Liverpool Central.** The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do'...


  • Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract** 40 hours per week 5 nights out of 7 (22.30 - 07.00) **Work location Liverpool Royal Albert Dock** **Reports to **Nights Guest Service Manager What you’ll be doing As a Nights Guest Service Assistant, you’ll play a vital role in function of the hotel, a key team member supporting all departments, ensuring...


  • Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract **32 hours per week 4 nights out of 7 (22.30 - 07.00) **Work location Liverpool Royal Albert Dock** **Reports to **Nights Guest Service Manager What you’ll be doing As a Nights Guest Service Assistant, you’ll play a vital role in function of the hotel, a key team member supporting all departments, ensuring...

  • Guest Service Agent

    3 months ago


    Liverpool, United Kingdom Ibis Styles Liverpool Dale Street Full time

    _Full Time Guest Services Team Member _ - **Would you like to be part of a great team?**_ We offer Great Benefits: - unlimited Hotel Discounts - Uniform - Free hotel stays in UK - 28 days of paid holidays (pro rata) - Employee rates and Friends & Family rates - Trainings & Development *Staff meals *Company pension We are looking to recruit a talented...

  • Guest Services Manager

    3 months ago


    Liverpool, United Kingdom Crowne Plaza Liverpool John Lennon Airport Full time

    The role   Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive and Crowne Plaza JLA hotel in Speke L24 8QD Guest Service Managers duties include orchestrating the seamless operation of our...


  • Liverpool, United Kingdom Lighthouse Hotel Management Full time

    **Lighthouse Hotel Management** are recruiting for the exciting role of** Guest Service Assistant (Casual) **at the **Holiday Inn Express, Liverpool Central.** The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can...


  • Liverpool, United Kingdom Lighthouse Hotel Management Full time

    **Lighthouse Hotel Management** are recruiting for the exciting role of **Guest Service Assistant (Casual) **at the** HOLIDAY INN EXPRESS, Rope Walks Liverpool.** The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can...


  • Liverpool, United Kingdom Tune Hotel Liverpool Full time

    To provide an efficient and friendly service for all guests and visitors. The up-keep and presentation of accounts, records and correspondence. To ensure that the hotel guests’ comfort, satisfaction and wellbeing are catered for in a friendly, helpful and personalised manner at all times. This attitude is also to be extended to your work colleagues **Job...


  • Liverpool, United Kingdom true Student Living Full time

    You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right? **What you will be doing** - You are the welcoming face of true ensuring guests...


  • Liverpool, United Kingdom true Student Living Full time

    You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right? **What you will be doing** - You are the welcoming face of true ensuring guests...


  • Liverpool, United Kingdom true Student Living Full time

    You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right? **What you will be doing** - You are the welcoming face of true ensuring guests...