Nights Guest Service Assistant

5 months ago

Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

**Brand **Holiday Inn Express

**Contract** 40 hours per week 5 nights out of 7 (22.30 - 07.00)

**Work location Liverpool Royal Albert Dock**

**Reports to **Nights Guest Service Manager

What you’ll be doing

As a Nights Guest Service Assistant, you’ll play a vital role in function of the hotel, a key team member supporting all departments, ensuring the comfort, relaxation and safety of all our guests throughout the night. you’ll be full of smiles, welcoming, friendly, professional with a great personality, one night is never the same

The one in the know, you will be great at multitasking, self-motivating and a natural at managing your time effectively. You will be the person our guest turns to in their time of need and you’ll be empowered to make things right You will take pride in your hotel and strive to deliver a fantastic guest experience every time.

Who You’ll Be working for

Holiday Inn Express Royal Liverpool Albert Dock is situated in the Grade 1 listed building on Albert Dock. Centrally located in close proximity to local attractions such as the M&S Bank Arena and Convention Centre as well as Liverpool One, Museums, Bars and Restaurants.

As an Express hotel, our focus is on offering limited services at a reasonable price. Standard amenities lean toward the convenient and practical which cater to business travellers and short-term stays.

At Holiday Inn Express we provide a friendly, relaxed and welcoming atmosphere with an enthusiastic, caring and passionate team. Working for Holiday Inn Express, you will work with, and be part of, a multi-skilled team who work flexibly to provide excellent customer service and exceed all guests needs.

Our Values

At Centre Island you’ll be joining a growing family of 9 hotels with over 600 employees. At Centre Island, working at our branded IHG hotels, we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with **INTEGRITY **and **CARE**:

- **ENGAGED** with customers and colleagues alike
- Have **PASSION **and take **OWNERSHIP **in everything they do
- Strive to be **CREATIVE** to continuously improve

**What we offer you**
- 28 Days holiday increasing to 33 days after your 5th year of service (pro rated to hours worked)
- Full uniform provided
- Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes
- Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
- Training & Development and the opportunity to work within a fast paced, customer-focused company

**Job Profile**

**Main Duties and Responsibilities**:

- Delivering great Guest Service including late night/early arrivals.
- Capturing additional revenue through walk in/ telephone reservations ensuring maximum occupancy for the hotel
- Completing all housekeeping requests are responded to in a timely manner; Inc. public areas & conference.
- Finalising all payments due and balancing the days finances.
- Guaranteeing our metrics are achieved by working with the company standards.
- Preparing and cooking Breakfast for our guests in line with the Food Safety Act 1990
- Work in line with the premises licence to serve guests beverages in our Great Room Bar.
- Completing the successful running of the Night Audit.
- Plan and prepare a detailed hand over for the new day ahead.
- Ensuring the comfort, safety & security of all our guests. Including hourly floor walks.

This list is not exhaustive and additional duties & responsibilities may be required in this role.

**Salary**: £11.10 per hour

**Benefits**:

- Employee discount
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Night shift
- Weekend availability

COVID-19 considerations:
Hand sanitiser throughout the hotel

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Overnight shift (required)

Work Location: In person

Reference ID: NGSA3105

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