Guest Services Assistant

3 months ago


Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

**Brand **Holiday Inn Express

**Contract ** 24 hours per week

**Reports to **Guest Service Manager

**Additional info **Includes, Early & Late shifts and weekends

**What you’ll be doing**

Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in the function of the hotel, a key team member supporting all departments, ensuring the comfort, relaxation and safety of all our guests throughout the day. Working 4 out of 7 days both morning and evening shifts you’ll be full of smiles, welcoming, friendly, professional with a great personality, each day is never the same

The one in the know, you will be great at multitasking, self-motivating and a natural at managing your time effectively. You will be the person our guest turns to in their time of need and you’ll be empowered to make things right You will take pride in your hotel and strive to deliver a fantastic guest experience every time.

**Who You’ll Be working for**

Holiday Inn Express Liverpool Royal Albert Dock is situated in a Grade 1 listed building. Centrally located in close proximity to local attractions such as the M&S Bank Arena and Convention Centre as well as Liverpool One, Museums, Bars and Restaurants.

As an Express hotel, our focus is on offering limited services at a reasonable price. Standard amenities lean toward the convenient and practical which cater to business travellers and short-term stays.

At Holiday Inn Express we provide a friendly, relaxed and welcoming atmosphere with an enthusiastic, caring and passionate team. Working for Holiday Inn Express, you will work with, and be part of, a multi-skilled team who work flexibly to provide excellent customer service and exceed all guests needs.

**Our Values**

At Centre Island you’ll be joining a growing family of 9 hotels with over 600 employees. At Centre Island we deliver the brand with Centre Island Values throughout our IHG Brands. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with **INTEGRITY **and **CARE**
- **ENGAGED** with customers and colleagues alike
- Have **PASSION **and take **OWNERSHIP **in everything they do
- Strive to be **CREATIVE** to continuously improve

**What we offer you**
- 28 Days Holiday pro-rated increasing to 33 days after your 5th year of Service
- Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels
- In house rewards and recognition program
- Long Service Awards
- Uniform provided
- Career progression opportunities

**Main Duties and Responsibilities**:

- Delivering great Guest Service throughout your day -Assisting with guest requests and dealing with complaints to ensure guest satisfaction.
- Capturing additional revenue through walk in/ telephone reservations ensuring maximum occupancy for the hotel
- Completing all housekeeping requests are responded to in a timely manner; Inc. public areas & conference.
- Check in and check out
- Clear and clean Great Room tables during and after breakfast service
- Guaranteeing our metrics are achieved by working with the company standards.
- Preparing and cooking Breakfast for our guests in line with the Food Safety Act 1990
- Work in line with the premises licence to serve guests beverages in our Great Room Bar.
- Ensure deposits are taken for all pre paid bookings
- Plan and prepare a detailed hand over for the next shift.
- Ensuring the comfort, safety & security of all our guests at all times

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.**

**Job Types**: Part-time, Permanent

**Salary**: £11.00 per hour

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person

Reference ID: GSA3003



  • Liverpool, United Kingdom Crowne Plaza Liverpool John Lennon Airport Full time

    The role   Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Speke L24 8QD Guest Service Assistant duties include:  supporting your hotel in achieving all brand and company...


  • Liverpool, United Kingdom Hampton by Hilton Liverpool John Lennon Airport Full time

    JOB TITLE: Guest Service Assistant RESPONSIBLE TO: Guest Services Manager RESPONSIBLE FOR: Operations & Service LIAISE WITH: All departments and the General Manager JOB PURPOSE To maintain and provide excellent guest service at all times and provide assistance and support to the team. DUTIES AND RESPONSIBILITIES: Ø Take reservations using the hotel...


  • Liverpool, United Kingdom School Lane Hotel - Liverpool Full time

    **Who we are: - ** In the heart of Liverpool ONE, School Lane Hotel is the stylish little sister of Hope Street Hotel. Independent and individual, it is housed in a c.1850 building and mirrors Hope Street Hotel’s city chic style. Bedrooms are light-filled with huge original windows and three-metre-high ceilings. Beds are super-king with beautiful white...


  • Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract ** 32 hours per week **Reports to **Guest Service Manager **Additional info **Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in...


  • Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract ** 32 hours per week **Reports to **Guest Service Manager **Additional info **Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in...


  • Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract ** 24 hours per week **Reports to **Guest Service Manager **Additional info **Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in...


  • Liverpool, United Kingdom Hampton by Hilton Liverpool John Lennon Airport Full time

    Ø Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained. Ø Check guests in and out, including preparation of guest bills and authorising payments. Ø Responsible for manning the Front Desk and engaging with our guests with professional, personable, and memorable service. Ø Dealing efficiently with...


  • Liverpool, United Kingdom Hampton by Hilton Liverpool John Lennon Airport Full time

    Ø Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained. Ø Check guests in and out, including preparation of guest bills and authorising payments. Ø Responsible for manning the Front Desk and engaging with our guests with professional, personable, and memorable service. Ø Dealing efficiently with...


  • Liverpool, United Kingdom Hampton by Hilton Liverpool John Lennon Airport Full time

    Ø Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained. Ø Check guests in and out, including preparation of guest bills and authorising payments. Ø Responsible for manning the Front Desk and engaging with our guests with professional, personable, and memorable service. Ø Dealing efficiently with...


  • Liverpool, United Kingdom Lighthouse Hotel Management Full time

    **Lighthouse Hotel Management** are recruiting for the exciting role of **Guest Service Assistant (GSA) **at the **Holiday Inn Express Liverpool Central.** The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do'...


  • Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract** 40 hours per week 5 nights out of 7 (22.30 - 07.00) **Work location Liverpool Royal Albert Dock** **Reports to **Nights Guest Service Manager What you’ll be doing As a Nights Guest Service Assistant, you’ll play a vital role in function of the hotel, a key team member supporting all departments, ensuring...


  • Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract **32 hours per week 4 nights out of 7 (22.30 - 07.00) **Work location Liverpool Royal Albert Dock** **Reports to **Nights Guest Service Manager What you’ll be doing As a Nights Guest Service Assistant, you’ll play a vital role in function of the hotel, a key team member supporting all departments, ensuring...

  • Guest Service Agent

    3 months ago


    Liverpool, United Kingdom Ibis Styles Liverpool Dale Street Full time

    _Full Time Guest Services Team Member _ - **Would you like to be part of a great team?**_ We offer Great Benefits: - unlimited Hotel Discounts - Uniform - Free hotel stays in UK - 28 days of paid holidays (pro rata) - Employee rates and Friends & Family rates - Trainings & Development *Staff meals *Company pension We are looking to recruit a talented...

  • Guest Services Manager

    3 months ago


    Liverpool, United Kingdom Crowne Plaza Liverpool John Lennon Airport Full time

    The role   Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive and Crowne Plaza JLA hotel in Speke L24 8QD Guest Service Managers duties include orchestrating the seamless operation of our...


  • Liverpool, United Kingdom Lighthouse Hotel Management Full time

    **Lighthouse Hotel Management** are recruiting for the exciting role of** Guest Service Assistant (Casual) **at the **Holiday Inn Express, Liverpool Central.** The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can...


  • Liverpool, United Kingdom Lighthouse Hotel Management Full time

    **Lighthouse Hotel Management** are recruiting for the exciting role of **Guest Service Assistant (Casual) **at the** HOLIDAY INN EXPRESS, Rope Walks Liverpool.** The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can...


  • Liverpool, United Kingdom Tune Hotel Liverpool Full time

    To provide an efficient and friendly service for all guests and visitors. The up-keep and presentation of accounts, records and correspondence. To ensure that the hotel guests’ comfort, satisfaction and wellbeing are catered for in a friendly, helpful and personalised manner at all times. This attitude is also to be extended to your work colleagues **Job...


  • Liverpool, United Kingdom true Student Living Full time

    You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right? **What you will be doing** - You are the welcoming face of true ensuring guests...


  • Liverpool, United Kingdom true Student Living Full time

    You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right? **What you will be doing** - You are the welcoming face of true ensuring guests...


  • Liverpool, United Kingdom true Student Living Full time

    You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right? **What you will be doing** - You are the welcoming face of true ensuring guests...