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Guest Service Agent

5 months ago

Liverpool, United Kingdom Ibis Styles Liverpool Dale Street Full time

_Full Time Guest Services Team Member _
- **Would you like to be part of a great team?**_

We offer Great Benefits:

- unlimited Hotel Discounts
- Uniform
- Free hotel stays in UK
- 28 days of paid holidays (pro rata)
- Employee rates and Friends & Family rates
- Trainings & Development

*Staff meals

*Company pension

We are looking to recruit a talented individual **Guest Services Full Time Team Member**, on full time basis passionate about service to deliver a warm welcome to all our customers upon arrival and assist them throughout their stay with professionalism and excellent customer care.
- Takes care of guests from their arrival through to their departure, ensures check in and check out are done with accuracy and efficiency.
- Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
- Looking after guests’ reservations
- Taking care of the guests in our restaurant and bar
- Helps meet the department's quantitative and qualitative objectives
- Promotes the hotel's offer and helps to meet the department's quantitative targets through his/her sales efforts,
- Implements brand and Group projects and identity features
- Anticipates guests' needs and takes them into consideration,
- Handles any guest complaints and/or remarks; provides a response as soon as possible,
- Conveys a good hotel image,
- Respects the reservation commitments in full.

Spotlights on personality:

- Excellent communicator
- Patient and courteous
- Positive mindset and solution orientated
- Passion for service
- Strong team spirit and drive to achieve collective results.

This role would suit an enthusiastic individual looking to join a dynamic team and looking to develop his/her career in an international major hospitality group such as AccorHotels.

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From £11.00 per hour

Schedule:

- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person