Administrator
5 months ago
The role is responsible for providing patient focused and high quality clerical support to the Respiratory Diagnostic Department. The post holder will support the delivery of National and Trust targets therefore, it is essential that accurate and timely data entry is performed.
The post holder will be required to offer very high customer service skills either face to face or on the telephone for both internal and external staff and patients. The post holder will be multi skilled and trained to ensure data quality will be the highest priority.
To be the first point of contact, answering and responding to internal and external telephone enquiries received in the department adhering to targets set by the department and the Trust. To cover reception when needed.
To appoint diagnostic outpatient appointments from GP and Consultant referrals for appropriate investigations in order of clinical need.
Ensure all clinics are utilised Trust wide, escalating capacity and demand issues on a daily basis using a range of information reports available. To provide updates regarding booking and wait times.
To undertake other clerical duties as required.
To work within the constraints of the DATA Protection Act and attend all mandatory training as required. To attend all in-house training courses as required, enabling the delivery of new service developments/changes.
To uphold the Trust values and 'we care' policy.
We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000. We also provide specialist services for Kent and Medway.
We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that's second to none, and a healthy package of benefits, its easy to put down roots in East Kent Hospital.
We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'
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