Administrative Assistant
3 weeks ago
We are seeking an Administrative Apprentice to join our team at East Kent Hospitals University NHS Foundation Trust. As an Administrative Apprentice, you will provide comprehensive administrative, clerical, and audio typing services to our renal teams.
Main Responsibilities- Undertake clerical and administrative duties, including collecting, sorting, and opening post.
- Process patient referrals received via the Electronic Referral System and register on the database for the Consultant to triage.
- Audio type all clinical letters and other correspondence as required by the consultant and team, ensuring layout, spelling, grammar, and punctuation are consistent.
- Provide support to other members of the administrative and clerical team and cross-cover during periods of annual or sick leave as required.
- Cover Renal Outpatient reception during periods of the receptionist's absence.
- Maintain department stationery, office supplies, and stationery storeroom.
- Make appointments as appropriate, in line with government and local targets and trust policy, procedure, and guidance.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. We have a new way of working at East Kent Hospitals, called 'We care'.
Requirements- Maths and English GCSE level A - C / 4-9 or Functional Skills level 2 equivalence.
- The ability to converse confidently with a diverse network of people.
- Good communication skills, both written and verbal.
- Good IT skills, including knowledge of Word, Excel, PowerPoint, search engines, and Email applications.
- Able to work effectively in a busy environment, with flexibility to adapt working practices where required.
- Ability to effectively prioritise workloads.
- Excellent customer service and engagement skills.
- Previous administration experience.
- Previous Customer Service experience.
- General Administration Knowledge.
- Passion for learning, and commitment to studies.
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