Customer Service Agent

4 weeks ago


Preston, United Kingdom Regal Gaming Full time

Due to continued expansion regal Gaming Technologies are recruiting for a part time customer service agent, working from our office in Bamber Bridge hours will be 9am-5pm Tuesday and Wednesday. The Service Control Operators are the first point of contact for our customers; it is a vital role to ensure that our customers feel supported. The primary objective is to answer incoming customer phone calls and accurately record issues or requests.

**Principal Duties and Responsibilities**
- Responding to customer queries and complaints in an efficient and professional manner
- Escalating customer issues with management when the need arises
- Adhering to the company’s policies and procedures when interacting with customers
- Following up on customer's calls to ensure that customers are satisfied
- Staying up to date regarding the company’s products and services and attending training when required
- Ensuring accurate comprehension of the customer's requests and issues by confirming and clarifying information
- Maintaining accurate customer records in the company’s customer relationship management (CRM) system and completing call logs and reports.
- Adhering to current regulatory requirements to include, but not limited to, the Gambling Act 2005.

**Job Type**: Part-time
Part-time hours: 15 per week

**Salary**: £8,205.60 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking

Ability to commute/relocate:

- Preston, PR5 8BF: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Application deadline: 27/03/2023
Expected start date: 04/04/2023



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