Customer Service Agent

3 weeks ago


Preston Brook, United Kingdom HGV Drivers UK Full time

**New position available for our client in Preston Brook, Runcorn**

We are looking for Customer Service Agent

**Main duties**:

- Taking customer telephone orders for Aggregate and Asphalt material. Liaising with customers including feedback on order progress.
- Input customer orders into bespoke SAP system
- Liaising with Hauliers and weighbridges over transport queries, truck provision and stock requirements
- Scheduling workloads to production units to meet customer demands
- Liaising with Internal and External Sales and Weighbridge Staff to ensure the best customer service is achieved
- Providing a seamless transition from order to delivery

**Experience required**:

- Good communication skills and telephone manner
- Works well under pressure and can work on own initiative
- Experience of working within a team
- Customer Service background preferred
- Proactive and enthusiastic approach
- Computer skills

**Shift**:
Monday - Friday
8:00 - 17:00
40h week plus 1hr for lunch
£11.39 ph

**Job Types**: Full-time, Temp to perm
Contract length: 0-24 months

**Salary**: £11.39 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Preston Brook, Cheshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: One location



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