Operations Specialist

2 months ago


Manchester, United Kingdom BRICKS TO RICHES Full time

Position: Operations Specialist

Location: Manchester

Type: Full-time

**Key Responsibilities**:
Customer Service / Sales in E-Commerce:

- Resolve customer inquiries, issues, and concerns in a timely and professional manner.
- Sales.
- Come up with ideas to sell direct.
- Happy to work to targets.

Website/ Social Media/ Discord Management:

- Regularly update and refresh content to keep it current and appealing.
- Conduct routine checks for broken links and fix any issues promptly.
- Collaborate with IT to address technical challenges and implement improvements.
- Develop engaging and shareable content for various social media platforms.
- Schedule posts to maintain a consistent and active online presence.
- Use visual elements, such as images and videos, to enhance content appeal.
- Monitor social media channels for comments, messages, and mentions.
- Respond to inquiries and engage with the audience in a timely and authentic manner.
- Foster a sense of community by encouraging user-generated content and discussions.

**Qualifications**:

- Proven experience in operations, preferably within the e-learning or e-commerce industry.
- Strong organizational and multitasking skills to manage various aspects of platform operations.
- Excellent communication skills with a customer-centric approach.
- Familiarity with e-learning platforms and e-commerce systems is a plus.

**Salary**: From £21,000.00 per year

**Benefits**:

- Free parking

Schedule:

- Monday to Friday
- Overtime

Ability to Relocate:

- M12: Relocate before starting work (required)

Work Location: In person



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