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In Store Operations Specialist
3 months ago
**The Operations Specialist supports senior store leaders in driving & executing store operations that enables and drives sales growth. They support in leading & driving front & back of house operational functions; H&S, Delivery & Merchandise Flow, Loss Prevention, Maintenance & Cash Handling. They are responsible for developing plans/training associates to support & execute operational activities consistently.**
**Generalist/Non-Generalist**:
**Store volume will dictate if your role is more generalist or non-generalist therefore more specialised in certain operations of the store.**
**Key responsibilities**
**-Supports, executed & trains associates on all H&S initiatives including but not limited to; Training, Risk Assessments, Floor walks & Checks**
**-Leads delivery teams ensuring product availability is flawless and delivered in a timely manner**
**-Actively participates & leads stock activities such as PSS, Markdowns, Stockfile Adjustments, Stocktakes & Parcels are delivered to a high standard & are consistent**
**-Supports store SLT with all cash handling activities such as Expenses, Overs & Unders are maintained and investigated in a timely manner**
**-Supports & trains associates on Loss Prevention initiatives ensuring there is strong understanding of factors to shrink at all levels**
**-Supports with logging & follow up any maintenance work that is needed to ensure the store is kept to a high standard**
**-Supports senior leaders to ensure the store is audit compliant at all times through participating in Mastercheck & Check mate inspections**
**-Supports overall store by demonstrating & training all brand and store initiatives**
**Qualifications/Preferences**
**-Exhibits an authentic desire to exceed the customer’s expectations -Proven ability to meet or exceed goals preferred**
**-Demonstrates a sense of urgency**
**-Has a healthy, competitive spirit, while maintaining a team focus -Is resilient and bounces back quickly from setbacks**
**-Pursues opportunities to take on more responsibility**
**-Seeks out coaching from leaders and peers to improve productivity; leads own learning**
**-Demonstrates ability to improve customer satisfaction and drive customer loyalty**
**-Demonstrates excellent store operational skills**
**-Schedule flexibility that includes evenings, weekends, holidays, and non-business hours**
**Key behaviours/Approach**
**-Ability to communicate effectively; both verbal and written**
**-Ability to form an effective and positive working relationships with other team members**
**-Ability to work in a team environment to achieve goals**
**-Have a genuine passion for retail**
**-Demonstrate genuine desire to provide excellent customer service -Ability to multitask with attention to detail**
**-Enthusiastic and positive attitude to work**
**-Strive towards our best place to work ethos**
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
Work Location: In person
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