Business Support Coordinator
2 months ago
**Are you passionate about providing a legendary experience for clients and colleagues all over the world?**
**Are you excited & motivated by working as part of a strong team to support colleagues by organising global travel, events and meetings?**
**If the answer is YES..then our Business Support Coordinator role could be your next career move.**
**Who are Insights?**
We’re a Learning and Development company with people and innovation at our heart. Our purpose at Insights is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything that they do.
Our Head Office is in Dundee and we operate in over 50 countries around the world, in more than 11 languages with over 650k learners per year. Our clients range from local start-up companies to major global corporates with the aspiration to create a thriving learner community through personalised learning and an engaged practitioner community.
**We’re looking for someone to join us on an initial fixed term contract who lives in the East Coast of Scotland and can travel to the Dundee office every day to engage with your colleagues in person, become an amazing team member and set up the meeting rooms. You also need to be ale to drive so you travel between both offices in Dundee and visit local suppliers.**
**What’s the role?**
As Business Support Coordinator, you will partner with the global business to ensure excellent and timely customer service and fulfilment and perform an array of tasks such as coordinating and arranging travel for internal and external customers, coordinating meetings and catering, supporting the global incoming calls and visitors at our Global Head office and partner with all teams across the business to ensure high levels of customer satisfaction.
**Day to day you’ll**:
- Coordinate and arrange travel for internal and external customers
- Assist in the organisation of internal and external meetings and event bookings, liaising with suppliers
- Organise and set up catering for meetings and events held internally between our 2 Dundee offices
- Manage meeting room bookings and liaise with meeting bookers to ensure rooms are arranged as required
- Reconcile expenses and process invoices for our travel and catering partners using our Finance and purchase order systems ensuring times lines are met
- Provide support around call and meeting scheduling
- Provide administrative, diary management support and reception cover as and when required
- Ensure team monthly expense claims are completed via concur in a timely manner
- Receive, log, investigate and resolve customer queries in a way that builds client loyalty from efficient and effective resolution and offering a legendary customer experience every time
- Contribute to the team by effectively communicating with other members to ensure service requirements are met
**What you’ll bring**
- Ability to work as part of a team and demonstrate flexibility with regard to working in a continually evolving and demanding environment
- Strong commercial awareness and experience of working with varying workloads
- Experience of coordinating projects in a global business environment
- Solid and proven office administration experience with good IT skills particularly in MS Word, Outlook, Excel and PowerPoint
- Working in collaboration and inspiring a team to deliver exceptional customer experience
- Methodical and highly organised with the ability to think clearly under pressure
- Ability to take the initiative to identify issues, options and practical solutions to operational and business challenges
- Demonstrates the drive and initiative to achieve personal and organisational objectives
**Why Insights?**
We’re a friendly, sociable bunch and our recently refurbished Dundee head office workspace reflects the value we place on creating the happiest, most collaborative workspace possible. Our modern and vibrant offices have been designed to provide a space where our people can feel inspired to connect with a combination of open plan working and comfy break out areas with large screen TVs and a kitchen area where free tea & coffee are always on offer.
**Some of the benefits we offer include**:
- 35 days holidays
- Discretionary Annual Bonus
- Private Medical Insurance
- Income Protection
- Pension Plan
- Health Cash Plan
- Life Assurance
- Electric Car Scheme
- Gymflex
- Employee Giving
- My Advantage - Employee Discounts
- Critical Illness cover
- Employee Assistance Programme
- Holiday Purchase Scheme
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