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Care Support Coordinator
2 months ago
We are seeking a highly organized and experienced Support Coordinator to enhance our dedicated Care Team, ensuring the provision of exceptional home care services for our clients.
Key Responsibilities
- Oversee essential office administration while being responsive to business needs.
- Facilitate the service delivery process by efficiently creating schedules for clients and care professionals, adapting quickly to any changes.
- Ensure adequate coverage for care assistant absences, including sickness and holidays.
- Maintain accurate records of all client and care professional information within our care planning system.
- Manage service inquiries by responding to communications in a warm, professional manner.
- Implement effective systems to ensure all filing and databases are compliant and current.
- Collaborate with the Registered Care Manager to establish new care packages, including introducing care staff to clients.
- Work alongside the Care Manager and Recruitment Officer to maintain appropriate staffing levels for both new and existing care packages.
- Coordinate client introductions, competency assessments, and support visits for the care team in the community.
- Support the delivery of high-quality services through quality assurance calls and client visits.
- Assist in the recruitment process and pre-employment checks for new care professionals as needed.
- Participate in the On-Call Rota and be prepared to provide care to ensure service continuity if necessary.
- Perform any additional duties required for the successful operation of the business.
- Ensure adherence to Home Instead's policies on Equality, Diversity, and Equal Opportunities in employment and service delivery.
Salary Range: £23,000 - £26,000 Pro Rata
Position Type: Full-time
Qualifications
- SVQ Level 3 Qualification (or willingness to pursue).
- Valid driving license.
- Strong IT and administrative capabilities.
- Reliable, trustworthy, and a team player with high integrity.
- Self-motivated and proactive, with the ability to use initiative.
- Exceptional attention to detail.
- Practical and methodical problem-solving skills.
- Warm, friendly, and professional demeanor.
- Passionate about delivering outstanding care to clients.
Core Values
- Accountability and responsibility.
- People-oriented approach.
- Compassionate with a desire to assist others.
- Positive, 'can-do' attitude.
- Organized and planned.
- Reflective and open to learning.
- Adaptable to change.
- Embodying the Home Instead ethos.
Role-Specific Competencies
- Engaging and customer-focused personality.
- Commitment to standards, quality, and compliance.
- Effective communicator with social media proficiency.
- Collaborative team player.
- Responsive and able to prioritize tasks effectively.
- Competent care professional.
- Able to multitask.
- Growth-oriented mindset.
If you are driven by a passion for care and the motivation to contribute to our mission, we encourage you to consider this opportunity with Home Instead.
