Care Coordinator

2 weeks ago

Dundee, Dundee City, United Kingdom Home Instead Full time

Job Title: Care Co-Ordinator

We are seeking a highly organized and experienced Care Co-Ordinator to join our dynamic and friendly Care Team. As a key member of our team, you will play a vital role in supporting the delivery of outstanding home care services to our clients.

Key Responsibilities:

  • Manage office administration tasks, ensuring a high level of efficiency and effectiveness.
  • Support the service delivery process by building and maintaining client and care professional schedules.
  • Ensure adequate cover for care assistant absences, sickness, or holidays.
  • Maintain accurate records of client and care professional information on our care planning system.
  • Respond to client and care professional inquiries in a timely and professional manner.
  • Implement new care packages, including introducing care staff to new clients.
  • Liaise with the Care Manager and Recruitment Officer to ensure sufficient staffing levels.
  • Coordinate introductions, competency checks, and support visits for the care team.
  • Support the delivery of a high-quality service through quality assurance calls and visits.
  • Support the recruitment and pre-employment checks for new care professionals.
  • Participate in the On-Call Rota and be willing to deliver care to ensure continuity of services.

Requirements:

  • SVQ Level 3 Qualification (or willingness to work towards it)
  • Full driving license and access to a vehicle
  • Strong IT and administrative skills
  • Team player, reliable, trustworthy, and with high integrity
  • Self-motivated, proactive, and uses own initiative
  • Impeccable attention to detail
  • A practical, methodical approach to problem-solving
  • Warm, friendly, and professional approach
  • Passionate about delivering outstanding care to our clients

Core Values:

  • Accountable and responsible
  • People-oriented
  • Compassionate, with a desire to help others
  • Positive, 'can-do' attitude
  • Planned and organized
  • Reflective and open to learning
  • Adaptable to change

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