Care Support Coordinator

4 weeks ago

Dundee, Dundee City, United Kingdom Home Instead Full time
Job Overview

We are seeking a highly organized and skilled Support Coordinator to become a vital part of our dedicated Care Team, ensuring the provision of exceptional home care services for our clients.

Could this be your next opportunity?

The role of a Support Coordinator encompasses the delivery of superior care support services, which includes assessing and reviewing individual care plans, conducting practical support visits, performing competency evaluations, and providing training for our care professionals. Due to the nature of the position, a valid driving license is required.

Additionally, you will be tasked with identifying opportunities for service enhancement and business expansion.

If you are enthusiastic about delivering top-notch community care, excel at fostering meaningful relationships with clients, and can inspire our outstanding team of professionals, this position may be ideal for you.

Key Responsibilities

  • Oversee essential office administration while being responsive to business needs.
  • Facilitate the service delivery process by efficiently constructing schedules that accommodate both clients and care professionals, while remaining adaptable to last-minute changes.
  • Ensure adequate coverage for care assistant absences, including sickness and holidays.
  • Input and maintain comprehensive records of clients and care professionals in our care planning system.
  • Manage service inquiries by responding to emails and phone calls in a warm, professional, and timely manner.
  • Maintain effective systems to ensure all filing and databases are compliant and current.
  • Collaborate with the Registered Care Manager to implement new care packages, including coordinating introductions of care staff to clients.
  • Work closely with the Care Manager and Recruitment Officer to maintain sufficient staffing levels for both new and existing care packages.
  • Coordinate client introductions, competency assessments, and support visits for the care team in the community.
  • Support the delivery of high-quality services through quality assurance calls and client visits.
  • Assist in the recruitment process and pre-employment checks for new care professionals as necessary.
  • Participate in the On-Call Rota and be prepared to provide care to ensure service continuity if needed.
  • Perform any other duties deemed essential for the successful operation of the business.
  • Ensure compliance with Home Instead's policies on Equality, Diversity, and Equal Opportunities in both employment and service delivery.

Salary: £23,000 - £26,000 Pro Rata

Position Type: Full-time

Qualifications


Essential Requirements

  • SVQ Level 3 Qualification (or willingness to pursue it).
  • Valid driving license.
  • Strong IT and administrative capabilities.
  • Reliable, trustworthy, and a team player with high integrity.
  • Self-motivated, proactive, and able to use initiative.
  • Exceptional attention to detail.
  • A practical and methodical approach to problem-solving.
  • Warm, friendly, and professional demeanor.
  • Passionate about delivering exceptional care to clients.

Core Values

  • Accountable and responsible.
  • People-oriented.
  • Compassionate with a desire to assist others.
  • Positive, 'can-do' attitude.
  • Organized and planned.
  • Reflective and open to learning.
  • Adaptable to change.
  • Embodying the Home Instead ethos.

Role-Specific Competencies

  • Engaging, customer-focused, and approachable.
  • Committed to standards, quality, and compliance.
  • Effective communicator with social media proficiency.
  • Collaborative team player.
  • Responsive and capable of prioritizing tasks.
  • Competent care professional.
  • Able to multitask.
  • Possessing a growth mindset.

Additional Information


If you are passionate about care and motivated to help us achieve our goals, we would love to hear from you. Home Instead is dedicated to safeguarding and promoting the welfare of adults and expects all staff to share this commitment; therefore, this role is subject to enhanced criminal record checks.

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