Care Services Coordinator

3 weeks ago

Dundee, Dundee City, United Kingdom Home Instead Full time
Job Overview

We are seeking a highly organized and skilled Care Services Coordinator to enhance our vibrant and supportive Care Team, dedicated to delivering exceptional home care services for our clients.

Could this be your next opportunity?

The role of a Home Instead Care Services Coordinator involves providing outstanding care support services, conducting assessments and reviews of individual care plans, and performing practical support visits. Due to the nature of the position, a valid driving license is required.

You will also be tasked with identifying opportunities for service enhancement and business expansion.

If you are committed to offering top-notch community care, excel at fostering meaningful relationships with clients, and inspire dedication among our remarkable care professionals, this position is tailored for you.

Key Responsibilities

  • Oversee essential office administration while being responsive to business needs.
  • Facilitate the service delivery process by effectively managing schedules for clients and care professionals, ready to adapt to last-minute changes.
  • Ensure adequate coverage for care assistant absences, including sickness and holidays.
  • Maintain and update all client and care professional information within our care planning system.
  • Handle service inquiries by responding to emails and phone calls in a warm, professional manner.
  • Implement effective systems to ensure all filing and databases are compliant and current.
  • Collaborate with the Registered Care Manager to establish new care packages, including coordinating introductions of care staff to clients.
  • Work alongside the Care Manager and Recruitment Officer to maintain appropriate staffing levels for both new and existing care packages.
  • Coordinate client introductions, competency evaluations, and support visits for the care team in the community.
  • Support the delivery of high-quality services through quality assurance calls and client visits.
  • Assist in the recruitment process and pre-employment checks for new care professionals as needed.
  • Participate in the On-Call Rota and be prepared to provide care to ensure service continuity, if necessary.
  • Perform any additional duties essential for the successful operation of the business.
  • Ensure adherence to Home Instead's Equality, Diversity, and Equal Opportunities Policy in employment and service delivery.

Salary: £23,000 - £26,000 Pro Rata

Position Type: Full-Time

Qualifications


Essential Requirements

  • SVQ Level 3 Qualification (or willingness to pursue).
  • Valid driving license.
  • Strong IT and administrative capabilities.
  • Dependable team player with integrity and trustworthiness.
  • Self-driven, proactive, and able to take initiative.
  • Exceptional attention to detail.
  • Practical and methodical problem-solving skills.
  • Warm, friendly, and professional demeanor.
  • Passionate about delivering exceptional care to clients.

Core Values

  • Accountability and responsibility.
  • People-focused approach.
  • Compassionate with a genuine desire to assist others.
  • Positive, can-do attitude.
  • Organized and planned.
  • Reflective and open to personal growth.
  • Adaptable to change.
  • Embodying the Home Instead ethos.

Role-Specific Competencies

  • Engaging, customer-focused personality.
  • Commitment to standards, quality, and compliance.
  • Effective communicator with social media proficiency.
  • Collaborative team player.
  • Responsive and able to prioritize tasks effectively.
  • Competent care professional.
  • Able to multitask.
  • Growth-oriented mindset.

Additional Information


If you are passionate about care and motivated to help us achieve our goals, we encourage you to consider this opportunity. Home Instead is dedicated to safeguarding and promoting the welfare of adults and expects all staff to share this commitment; therefore, this role is subject to enhanced criminal record checks.

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