Care Coordinator

6 days ago


Dundee, Dundee City, United Kingdom Home Instead Full time
About the Role

We are seeking a highly organized and experienced Support Coordinator to join our dynamic and friendly Care Team at Home Instead. As a key member of our team, you will play a vital role in supporting the delivery of outstanding home care services to our clients.

Key Responsibilities
  • Manage key aspects of office administration, ensuring seamless support to the business.
  • Support the service delivery process by building effective schedules for our clients and care professionals, while being responsive to schedule changes.
  • Ensure sufficient cover for care assistant absences, sickness, or holidays.
  • Maintain accurate records of client and care professional information on our care planning system.
  • Respond to client and care professional inquiries in a warm, professional, and timely manner.
  • Implement and maintain effective systems to ensure compliance with filing and database requirements.
  • Collaborate with the Registered Care Manager to introduce new care packages, including organizing introductions of care staff to new clients.
  • Liaise with the Care Manager and Recruitment Officer to ensure adequate staffing levels for new and existing care packages.
  • Coordinate introductions to clients, competency checks, and support visits for the care team in the community.
  • Support the delivery of high-quality services through quality assurance telephone calls and visits to clients.
  • Support the recruitment and pre-employment checks for new care professionals as needed.
  • Participate in the On-Call Rota and be willing to deliver care to ensure continuity of services, if required.
  • Perform other duties as necessary to ensure the successful operation of the business.
  • Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy in respect of employment and service delivery.
Requirements
  • An SVQ Level 3 Qualification (or willingness to work towards it)
  • A full driving license
  • Strong IT and administrative skills
  • A team player with high integrity, reliability, and trustworthiness
  • Self-motivated, proactive, and able to use initiative
  • Impeccable attention to detail
  • A practical, methodical approach to problem-solving
  • A warm, friendly, and professional approach
  • A passion for delivering outstanding care to our clients
Core Values
  • Accountable and responsible
  • People-oriented
  • Compassionate and committed to helping others
  • Positive and proactive
  • Planned and organized
  • Reflective and open to learning
  • Adaptable to change
  • Living the Home Instead ethos
Role-Specific Competencies
  • Bubbly, engaging, and customer-focused
  • Focused on standards, quality, and compliance
  • Effective communicator with strong social media skills
  • Collaborative team player
  • Responsive and able to prioritize tasks
  • A competent care professional
  • Multi-tasker
  • Growth mindset

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