Programmes Feedback Officer

4 months ago

Wakefield, United Kingdom Penny Appeal Full time

**About us**:
Penny Appeal was set up in 2009 to provide poverty relief across Asia, the Middle East and

Africa by offering water solutions, organising mass feedings, supporting orphan care, and

providing emergency aid. We’ve come a long way since then and have grown tremendously

in the past 11 years

We’ve transformed lives and empowered communities, helping to break the poverty cycle

and build brighter futures. Over the past few years, our work has expanded, and our teams

have grown considerably, allowing us to launch new campaigns and work in even more

crisis-hit countries. As well as strengthening communities in over 30 countries around the

world, we also make it a point to support vulnerable people here in the UK, too.

Each of our projects are carefully designed to be accessible and effective. They are a

wonderful blend of emergency support, short-term relief, and longer-term sustainable

solutions. Our way of approaching relief means that we can save lives immediately, improve

situations in the coming days and transform communities for years to come.

At Penny Appeal, people are at the heart of everything we do. Every one of our projects are

tailor-made to meet the needs of those we support and benefit as many people in need as

possible, in ways that cost our generous donors just a little bit of loose change each day.

**Vision**:
Transform small change into a big difference for those who need us most

**Mission**:
Inspired by the universal values of the Islamic faith, Penny Appeal’s mission is to serve all

those in need at home and abroad

**Strategic aims**:
Within 5 years
- 1. Best in class Muslim Charity

2. Sunday Times top 100 businesses to work for

3. Most recognizable Muslim charity in the world

4. Raise over £100 million per annum for good

**Key facts**:

- We are a British Muslim led charity
- Our HQ is in Wakefield, West Yorkshire. We have approximately 160 staff based in the

UK, with many more across the world
- Please read our latest Annual Report here.

**About the role**:
We have big ambitions and are looking for an experienced administrator to help us achieve them. We are seeking creative thinking, bold ideas, and exceptional people skills.

Someone who isn’t afraid of hard work, who shares our values and who wants to be part of

something extraordinary. Someone who can help design, implement, and refine a donor

care workplan that ensures excellence in all that we do with our supporters.

You will support the Programmes Team with the oversight and coordination of timely management of allocations of individual donors along with project managing feedback and annual reports. This role will develop and deliver Penny Appeal’s strategic plan aimed at providing transformative and innovative supporter/donor journey with positive ‘user’ feedback in line with our five-year strategy map.

Such feedback and allocation of funds help us extend the great work that we do: from providing lifesaving medical interventions in Syria, to feeding Rohingya refugees in Bangladesh, to supporting

homelessness in the UK.

We also need someone who will work as part of a team to the next level, ensuring we all

pull together in the same direction, offer one another support and comradery, so ultimately

the charity can have an even greater impact on the world.

**Key areas**:

- **Operational & Feedback**_
- Responsible for supporting the Head of Programmes in delivering the workplan to

meet overall organisational targets for donor allocations and feedback.
- Represent the organisation’s mission and work with management ensuring the

organisations ethos is manifested both via internal and external representation and

communication.
- Proactively provide donors with feedback from Programmes projects
- Deal with individual donor queries and complaints.
- Ensure timely and effective handling of donor queries and complaints that relate directly to the organisation’s programmes and programme implementation.
- Establish and maintain effective communication, both verbal and written, internally and externally.
- Maintain relationships with key contacts, including but not limited to overseas offices, partner organisations.
- Engage with the full structure of the organisation’s Programmes division, including the various teams within the department as well as overseas/partner offices, in order to effectively respond to donor queries in an appropriate manner.
- Seek to maintain a comprehensive and self-determined understanding of the department and its works, both internationally and at home, in order to respond to tasks in a proficient manner.
- Provide a thorough weekly report with a detailed overview of success, issues and obstacles faced.
- Adhere to policies and procedures as per the company handbook, health and safety requirements, confidentiality and other management systems.
- Maintain accurate records.
- Any other duties commensurate with the accountabilities of the post.

**Ab

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