Planner / Office Admin

6 months ago


Wakefield, United Kingdom Plumbcare.com Full time

We are looking for enthusiastic individuals from a strong planning & customer focused background, who are keen to learn and progress within our rapidly expanding heating & plumbing breakdown company. We’re building a fast growing, vibrant & profitable business with a pool of talented and passionate people who are all proud to work here.

We currently have positions within our Wakefield office for a Planner / Office administrator. A minimum of 5 years’ experience is required.

Main day to day duties will include:

- Maintaining the day-to-day routes/queries of all heating/plumbing engineers.
- Planning routes for the following shift, taking into consideration specific requirements and requests.
- liaising with the office/parts dept regarding availability/parts.
- Calculating capacity, ensuring all Excel spreadsheets are maintained.
- Maintaining the claims that arrive through systems provided by our clients
- liaising with customer and clients to feedback reports of attendance or provide the Eta of an expected attendance.
- Creating jobs for engineers to attend and fit parts to boilers and/or heating systems within the agreed SLA
- Creating Purchase orders & then ordering the parts for Heating/Plumbing jobs

*Costing jobs up, to determine if a claim goes above a policy limit
- Chasing insurance companies for quote approval
- Contact customers with updates with regards their claim
- Update numerous client portals & our in-house software system
- Process and create van stock Purchase orders for all engineers
- Create & cost private quotes from sales leads provided by the engineers

**Hours**

You will work on a 4 on 4 off rota. Working hours will be 8am - 8pm.

Due to being a 24 hours, 7 days a week company, overtime is also available during busy periods.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 12 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Wakefield, WF1 5PE: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Wakefield, WF1 5PE


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