Slot Administrator

2 weeks ago


Exeter, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

Ensure outcomes are recorded timely and follow up appointments are made
- Monitor clinics to ensure full utilisation of slots and escalate any issues
- To be responsive to requests for urgent/2WW slots and escalate any issues
- Monitor pending lists and action any Appointment Slot Issue requests ensuring all patients are booked within waiting times and breach dates
- Set up ad-hoc, irregular and new consultant clinics and ensuring the relevant teams are made aware of additional slots and linked to NHS E-Referral Service if needed
- Contact patients whose appointments need to be changed and advise all relevant persons of the alterations
- To liaise with Consultants to ensure referral grading is undertaken on a daily basis
- To liaise closely with medical secretaries and provide specialist knowledge
- To understand the outpatient waiting list and Referral To Treatment (RTT), NHS E-Referral Service processes to ensure that RTT waiting times meet NHS standards and targets and are managed in line with the Trust Access policy
- Ensure accurate and up-to-date patient details are maintained
- Respond to complaints where appropriate, escalating to Line Manager if unable to resolve


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