Property Services Scheduler

3 months ago

Exeter, United Kingdom CORNERSTONE HOUSING LTD Full time

**Salary**: up to £26,067
**Hours**: 35 hours. Monday to Friday 9am - 5pm
**Location**: This role is based in our Wykes Road, Depot.

**Housing people is diverse and interesting work**

As a growing housing association, based in the heart of Exeter, we are looking for outstanding people with a passion for housing and the motivation to make a real difference to people’s lives.

**We are seeking a Property Services Scheduler to join Cornerstone in our Property Services Team**

You will be supporting the delivery of a high quality, customer focused and safety-compliant responsive repairs, voids and asset management service by leading the resource and work scheduling process. You will promote Cornerstone’s values and engage in a culture of high quality customer care, responding positively, kindly and with empathy to our broad range of customers.

**As Property Services Scheduler your main tasks will be to**
- Provide a highly efficient, effective and friendly customer service for Cornerstone Property Services Team, and provide administration support.
- To act as the internal contractor to Cornerstone with the customer service team as the client.
- Respond to a range of conflicting priorities in an efficient, professional and customer focused manner.

We are looking for someone who is committed to providing the best possible service, while treating people with respect, celebrating and valuing diversity, and promoting equality and inclusion. In return we offer a positive and supportive working environment with excellent opportunities for professional and personal development.

**Overall aim** : To work together to create places that people love to come home to by focusing on great places, great services, a great business and great people.

**1. OVERALL AIMS OF THE JOB**
1.1. Support the delivery of a high quality, customer focused and safety-compliant responsive repairs, voids and asset management service by leading the resource and work scheduling process.

1.2. Provide a highly efficient, effective and friendly customer service for Cornerstone Property Services Team, and provide administration support.

1.3. To act as the internal contractor to Cornerstone with the customer service team as the client.

1.4. Respond to a range of conflicting priorities in an efficient, professional and customer focused manner.

**2. MAIN TASKS**
2.1. Complete the accurate diagnosis and appointment of repairs in accordance with our policies and procedures. Ensure that work is effectively scheduled and available resource is optimised to greatest benefit.

2.2. Check that all jobs are completed or rescheduled at end of each day, ensuring all time slots are correct for the tasks required and set up appointments with customers.

2.3. Ensure all call back appointments are arranged to complete outstanding/defective work, rescheduling any follow on work reported by operatives from site.

2.4. Reschedule any ‘no access’ visits and notify colleagues where no access requires tenancy intervention.

2.5. Engage with operatives to ensure jobs are completed within allocated time slots and if necessary extend time slots to permit work to be completed. When required, reallocate jobs to other operatives.

2.6. Liaise with supervisors/managers where operatives miss appointments and obtain approval for variations requested by operatives on site.

2.7. Resource scheduling to ensure all operatives have a full day’s work, where possible. Reviewing and adjusting trade resource requirements with your supervisor.

2.8. Check at the start and end of the day that all jobs that have been raised, are correctly appointed and resourced, and that all outstanding jobs are completed or rescheduled.

2.9. Advise residents if operatives are running late and if necessary reschedule appointments at the resident’s convenience

2.10. Engage with colleagues to ensure that communication about all jobs is efficient and effective.

2.11. Collate information on key performance indicators and report on achievement against targets.

2.12. Provide feedback to internal colleagues (the client) daily and in a proactive and positive way, identifying areas for improvement.

2.13. Liaise with supervisors/managers regarding areas of contention; absence and performance.

2.14. Review with supervisor our monthly KPI performance to ensure that; appointments are kept, jobs completed right first time and jobs completed on time. Identify actions to improve performance.

2.15. Review with supervisor the efficiency and optimisation of resources and recommend any necessary adjustments.

2.16. Review start and finish post codes of operatives, and the time taken to complete individual jobs/work tasks.

2.17. Ensure that mobile working functions operate smoothly and electronic timesheets are monitored and processed accordingly, supporting operatives with guidance and training where required.

2.18. Ensure material orders are processed swiftly and relevant documents are passed for pa

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